Which product are you using?

The support team was very responsive and provided the information needed to address the issue.

Fixed and working well, would have been easier if could have paid by credit card

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.