Support for your Rio Pro 360

 Back to product selection

Rio Pro 360 product image
High volume, high speed card printer with customisable security watermark and embedded CPU

Browse solutions for Rio Pro 360

Search:
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. Note: Feeding from the rear...
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some count...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
Cleaning the Rio Pro 360
Here's a video on cleaning your Rio Pro and keeping it in great working order. We recommend to follow this process at every dye film change....
Read more
Magicard Printer Driver
Magicard Printer Driver: v2.5.0.300 Release Date: 18/03/2021 This is the latest Unified Driver for the range of Magicard printers listed below, incl...
Read more
Magicard MAC OSX Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. Driver Version: 1.0.23 Compatible with macOS Mojave 10.14.6 onwards....
Read more
Rio Pro 360 User Manual
The User Manual explains how to setup your Rio Pro 360 Printer. It also provides help and information about operation, settings and maintenance.
Read more
Default HoloKotes for Rio Pro 360
If you have overwritten any of the 10 factory default holokote images and wish to restore them back please download the .zip file attached for your Ri...
Read more
Firmware for Rio Pro 360, Magicard 600, Magicard 300 & Pronto100
This is the latest firmware (system software) for the Magicard Rio Pro 360, Magicard 600 & 300 printers (inc all variants) and Pronto 100:...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
HoloPatch template Guide
For creating a Custom Holokote design for HoloPatch cards please find below a downloadable template useful for aligning the design over the holopatch...
Read more
Rio Pro 360 Static IP address
To set a Static IP address on your Rio Pro 360, use the Tools Tab within Printer Properties: OVER USB CONNECTION Control Panel > Devic...
Read more
Network Admin Magicard Bare Driver Files
This is the latest 'bare file' driver for Magicard printers: V2.5.0.300 Release Date: 18/03/2021 *This download includes the bare driver files...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
How to install a Digital Double-Sided Upgrade
Please see the guides at the bottom of this page showing the steps to perform a digital double-sided upgrade for your specific printer model. *No...
Read more
How to install a Digital Custom HoloKote
Please use the reference guides below for your specific printer on how to install digital Custom HoloKote for Magicard printers. *Note - for Magica...
Read more
Guide to creating a good custom HoloKote
Please see the guides below for information and tips on creating a good custom HoloKote for your Magicard printer. Also see the video below as a gu...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
Read more
Converting Rio / Tango 2e HoloKote to Rio Pro format.
The Rio 2e & Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the fron...
Read more
Replacing the Printhead
  The video below shows the Rio Pro 600 printhead replacement but the process is similar across for all Magicard direct to card printers, both...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If...
Read more
Cleaning the Rio Pro 360
Here's a video on cleaning your Rio Pro and keeping it in great working order. We recommend to follow this process at every dye film change....
Read more
Rio Pro 360 User Manual
The User Manual explains how to setup your Rio Pro 360 Printer. It also provides help and information about operation, settings and maintenance.
Read more
HoloPatch template Guide
For creating a Custom Holokote design for HoloPatch cards please find below a downloadable template useful for aligning the design over the holopatch...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
How to install a Digital Double-Sided Upgrade
Please see the guides at the bottom of this page showing the steps to perform a digital double-sided upgrade for your specific printer model. *No...
Read more
How to install a Digital Custom HoloKote
Please use the reference guides below for your specific printer on how to install digital Custom HoloKote for Magicard printers. *Note - for Magica...
Read more
Guide to creating a good custom HoloKote
Please see the guides below for information and tips on creating a good custom HoloKote for your Magicard printer. Also see the video below as a gu...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
Read more
Replacing the Printhead
  The video below shows the Rio Pro 600 printhead replacement but the process is similar across for all Magicard direct to card printers, both...
Read more
Magicard Printer Driver
Magicard Printer Driver: v2.5.0.300 Release Date: 18/03/2021 This is the latest Unified Driver for the range of Magicard printers listed below, incl...
Read more
Magicard MAC OSX Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. Driver Version: 1.0.23 Compatible with macOS Mojave 10.14.6 onwards....
Read more
Firmware for Rio Pro 360, Magicard 600, Magicard 300 & Pronto100
This is the latest firmware (system software) for the Magicard Rio Pro 360, Magicard 600 & 300 printers (inc all variants) and Pronto 100:...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Network Admin Magicard Bare Driver Files
This is the latest 'bare file' driver for Magicard printers: V2.5.0.300 Release Date: 18/03/2021 *This download includes the bare driver files...
Read more
Guide to creating a good custom HoloKote
Please see the guides below for information and tips on creating a good custom HoloKote for your Magicard printer. Also see the video below as a gu...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some count...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. Note: Feeding from the rear...
Read more
Cleaning the Rio Pro 360
Here's a video on cleaning your Rio Pro and keeping it in great working order. We recommend to follow this process at every dye film change....
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If...
Read more
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. Note: Feeding from the rear...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. Note: Feeding from the rear...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Replacing the Printhead
  The video below shows the Rio Pro 600 printhead replacement but the process is similar across for all Magicard direct to card printers, both...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If...
Read more
Default HoloKotes for Rio Pro 360
If you have overwritten any of the 10 factory default holokote images and wish to restore them back please download the .zip file attached for your Ri...
Read more
HoloPatch template Guide
For creating a Custom Holokote design for HoloPatch cards please find below a downloadable template useful for aligning the design over the holopatch...
Read more
How to install a Digital Custom HoloKote
Please use the reference guides below for your specific printer on how to install digital Custom HoloKote for Magicard printers. *Note - for Magica...
Read more
Guide to creating a good custom HoloKote
Please see the guides below for information and tips on creating a good custom HoloKote for your Magicard printer. Also see the video below as a gu...
Read more
Converting Rio / Tango 2e HoloKote to Rio Pro format.
The Rio 2e & Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the fron...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some count...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more

Still there?

You will be automatically signed out in a few seconds.