Support for your Rio Pro 360

 Back to product selection

Rio Pro 360 product image
High volume, high speed card printer with customisable security watermark and embedded CPU
Create support ticketRegister printer

Browse solutions for Rio Pro 360

PLEASE READ THIS FIRST

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Search:
Magicard printer not printing in color even when it has color film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read more
08:01- Cam Error
If you receive this error on your printer verify  that the proper power supply is being used. Using the incorrect power supply will  cause the pr...
Read more
Motor Fault error code 26:00
If you receive this error on your printer verify  that the proper power supply is being used. Using the incorrect power supply will  cause the mo...
Read more
Windows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality.  ...
Read more
Setting a Static IP address on a Magicard Rio Pro 360
Method 1- (recommended) Install the Magicard printer driver on a pc using the USB connection. Then on the PC go to control panel > devices an...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
Windows Printer Driver Install Error 2502 / 250_
If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read more
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. You may just be out of cards...
Read more
Technical Support & how to ask for help.
    Support articles for your specific printer can be found by entering your printer serial number on the homepage, or you can browse...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
Cleaning the Rio Pro 360
Here's a video on cleaning your Rio Pro and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the...
Read more
Magicard Windows Printer Driver
  This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magica...
Read more
macOS Printer Driver
    This is the latest macOS driver for all Magicard desktop ID card printers.   macOS Driver Version: 1.3.3   Release Date: 2...
Read more
Rio Pro 360 User Manual
The User Manual explains how to setup your Rio Pro 360 Printer. It also provides help and information about operation, settings and maintenance.
Read more
Default HoloKotes for Rio Pro 360
If you have overwritten any of the 10 factory default holokote images and wish to restore them back please download the .zip file attached for your Ri...
Read more
Latest Firmware
This is the latest firmware (system software) for the Rio Pro 360, Magicard 600 & Magicard 300, D & K and Pronto 100 printers (inc all var...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
HoloPatch template Guide
For creating a Custom Holokote design for HoloPatch cards please find below a downloadable template useful for aligning the design over the holopatch...
Read more
Rio Pro 360 Static IP address
To set a Static IP address on your Rio Pro 360, use the Tools Tab within Printer Properties: OVER USB CONNECTION Control Panel > Devic...
Read more
Magicard Linux Driver
V1.2.3 (released 20.09.2021) Please find all the info you need for installing the Magicard Linux Driver below:  
Read more
Network Admin Magicard Bare Driver Files
This is the latest 'bare file' driver for Magicard printers: V2.7.1.600 Release Date: 16/03/2022 *This download includes the bare driver files...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
How to install a Digital Double-Sided (Duo) Upgrade
Please see the guides at the bottom of this page showing the steps to perform a digital double-sided upgrade for your specific printer model. *No...
Read more
How to Create and install a Digital Custom HoloKote
Please use the reference in the downloads section at the bottom of this page for your specific printer on how to install digital Custom HoloKote for M...
Read more
Guide to creating a good custom HoloKote
Please see the guides down below in the downloads and attachments section for information and tips on creating a good custom HoloKote for your Magicar...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards   👉 It is the same on every card.   👉 It is the...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
TeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [capt...
Read more
Converting Rio / Tango 2e HoloKote to Rio Pro format.
The Rio 2e & Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the fron...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
Duplex printing is grayed out in driver settings
Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If...
Read more
Windows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality.  ...
Read more
Setting a Static IP address on a Magicard Rio Pro 360
Method 1- (recommended) Install the Magicard printer driver on a pc using the USB connection. Then on the PC go to control panel > devices an...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
Technical Support & how to ask for help.
    Support articles for your specific printer can be found by entering your printer serial number on the homepage, or you can browse...
Read more
Cleaning the Rio Pro 360
Here's a video on cleaning your Rio Pro and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the...
Read more
Rio Pro 360 User Manual
The User Manual explains how to setup your Rio Pro 360 Printer. It also provides help and information about operation, settings and maintenance.
Read more
HoloPatch template Guide
For creating a Custom Holokote design for HoloPatch cards please find below a downloadable template useful for aligning the design over the holopatch...
Read more
Rio Pro 360 Static IP address
To set a Static IP address on your Rio Pro 360, use the Tools Tab within Printer Properties: OVER USB CONNECTION Control Panel > Devic...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
How to install a Digital Double-Sided (Duo) Upgrade
Please see the guides at the bottom of this page showing the steps to perform a digital double-sided upgrade for your specific printer model. *No...
Read more
How to Create and install a Digital Custom HoloKote
Please use the reference in the downloads section at the bottom of this page for your specific printer on how to install digital Custom HoloKote for M...
Read more
Guide to creating a good custom HoloKote
Please see the guides down below in the downloads and attachments section for information and tips on creating a good custom HoloKote for your Magicar...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
TeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [capt...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
Windows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality.  ...
Read more
Magicard Windows Printer Driver
  This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magica...
Read more
macOS Printer Driver
    This is the latest macOS driver for all Magicard desktop ID card printers.   macOS Driver Version: 1.3.3   Release Date: 2...
Read more
Latest Firmware
This is the latest firmware (system software) for the Rio Pro 360, Magicard 600 & Magicard 300, D & K and Pronto 100 printers (inc all var...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Magicard Linux Driver
V1.2.3 (released 20.09.2021) Please find all the info you need for installing the Magicard Linux Driver below:  
Read more
Network Admin Magicard Bare Driver Files
This is the latest 'bare file' driver for Magicard printers: V2.7.1.600 Release Date: 16/03/2022 *This download includes the bare driver files...
Read more
Guide to creating a good custom HoloKote
Please see the guides down below in the downloads and attachments section for information and tips on creating a good custom HoloKote for your Magicar...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. You may just be out of cards...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Cleaning the Rio Pro 360
Here's a video on cleaning your Rio Pro and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Magicard printer not printing in color even when it has color film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read more
Setting a Static IP address on a Magicard Rio Pro 360
Method 1- (recommended) Install the Magicard printer driver on a pc using the USB connection. Then on the PC go to control panel > devices an...
Read more
Rio Pro 360 Static IP address
To set a Static IP address on your Rio Pro 360, use the Tools Tab within Printer Properties: OVER USB CONNECTION Control Panel > Devic...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Setting a Static IP address on a Magicard Rio Pro 360
Method 1- (recommended) Install the Magicard printer driver on a pc using the USB connection. Then on the PC go to control panel > devices an...
Read more
Windows Printer Driver Install Error 2502 / 250_
If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read more
Rio Pro 360 Static IP address
To set a Static IP address on your Rio Pro 360, use the Tools Tab within Printer Properties: OVER USB CONNECTION Control Panel > Devic...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read more
Magicard printer not printing in color even when it has color film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read more
Windows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality.  ...
Read more
Duplex printing is grayed out in driver settings
Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...
Read more
Magicard printer not printing in color even when it has color film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Magicard printer not printing in color even when it has color film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If...
Read more
08:01- Cam Error
If you receive this error on your printer verify  that the proper power supply is being used. Using the incorrect power supply will  cause the pr...
Read more
Motor Fault error code 26:00
If you receive this error on your printer verify  that the proper power supply is being used. Using the incorrect power supply will  cause the mo...
Read more
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. You may just be out of cards...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
08:01- Cam Error
If you receive this error on your printer verify  that the proper power supply is being used. Using the incorrect power supply will  cause the pr...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. You may just be out of cards...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Magicard printer not printing in color even when it has color film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards   👉 It is the same on every card.   👉 It is the...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If...
Read more
Default HoloKotes for Rio Pro 360
If you have overwritten any of the 10 factory default holokote images and wish to restore them back please download the .zip file attached for your Ri...
Read more
HoloPatch template Guide
For creating a Custom Holokote design for HoloPatch cards please find below a downloadable template useful for aligning the design over the holopatch...
Read more
How to Create and install a Digital Custom HoloKote
Please use the reference in the downloads section at the bottom of this page for your specific printer on how to install digital Custom HoloKote for M...
Read more
Guide to creating a good custom HoloKote
Please see the guides down below in the downloads and attachments section for information and tips on creating a good custom HoloKote for your Magicar...
Read more
Converting Rio / Tango 2e HoloKote to Rio Pro format.
The Rio 2e & Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the fron...
Read more
Magicard printer not printing in color even when it has color film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards   👉 It is the same on every card.   👉 It is the...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Technical Support & how to ask for help.
    Support articles for your specific printer can be found by entering your printer serial number on the homepage, or you can browse...
Read more
Magicard printer not printing in color even when it has color film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards   👉 It is the same on every card.   👉 It is the...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more

Still there?

You will be automatically signed out in a few seconds.