Support for your Enduro+

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Support solutions for single or double sided models of Magicard Enduro+ printer with either magnetic stripe, chip or smart-card encoding.
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16:00 - Can't lift head
Your Magicard printer must only be used with the correct Power Supply. The PSU must be exactly as shown below:   Rio Pro Sunpower D...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
Magicard Printer Driver
Magicard Printer Driver: v2.3.1.113 Release Date: 03/07/2020 This is the latest Unified Driver for the range of Magicard printers listed below, in...
Read more
Enduro Firmware
This is the latest firmware v7.43 (08/04/2020) for all Enduro series printer models. For full details, please read the release notes. In...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Network Admin Magicard Bare Driver Files
This is the latest 'bare file' driver for Magicard printers: V2.3.1.113 Release Date: 03/07/2020 *This download includes the bare driver fi...
Read more
Print Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View...
Read more
Calibration Failed error code 25:00
Error Code 25:00 indicates that the printer struggled to detect the dye film panels. Check the Dye LED's operation: With the Lid Open...
Read more
Cleaning the Enduro 3e
Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. We recommend to follow this process at every dye film...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
24:24
Error 24:24 is raised when feeding a card from the hopper if the printer sees the mid sensor block before the rear one does.  This can mean either th...
Read more
MAC OS Ethernet install guide for Magicard printers
The PDF document below has instructions on how to install and use a Magicard printer over Ethernet.on a MAC OS 10.5 and above.
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports?   Mac Click the Apple icon located in the top left-hand-corner of the screen....
Read more
Magicard MAC OSX Printer Driver
This is the latest unified MAC OSX driver for all Magicard desktop ID card printers. Driver Version 1.0.21 Compatible with MAC-OSX 10.5.0 upwar...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.    The wrong PSU can: Cause Faint or Light Printing Create err...
Read more
Sensor Test
Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer Select the Qu...
Read more
Print to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Printe to File option in the printers list... otherwise follow the step...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Enable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settings:...
Read more
Printer and Driver Language
Please see the attached PDF for info on changing the Language of your Driver and Printer.
Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to th...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Enduro+ Getting Started Guide
This guide will help during the initial setup of Enduro+ Printer. It also provides help and information about operation, Settings and maintenance.
Read more
Print Job stuck in the queue when connected to USB
Step 1) Shut down your badging software.  Step 2) Got to start menu > devices and printer > right click on the magicard printer icon and remove de...
Read more
Checking printer connectivity
Download and install the ID Card Printer Support Utility. Once opened,select the connection method - ie USB. If your printer is recognised, you...
Read more
Light or Faint Printing
First ,make sure you have the correct Power Supply connected to your printer. Incorrect PSU may result in incorrect voltage to produce desired print...
Read more
Driver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC.    1) Make sure you do not have any printers connected up...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Please follow the cleaning routine as per the...
Read more
How do I locate the MAC address on the Enduro card printer.
On an Enduro printer you will need to  Step 1 Download and install the Magicard Support Utility.  Step 2 Plug you printer into the pc using a...
Read more
.NET Framework errors
To solve a .net framework error. Step 1)  First make sure you are installing the latest driver version Step 2)  Download and install the latest...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send down barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
Enduro+ User Manual
The User Manual explains how to setup your Enduro+ printer. It also provides help and information about operation, settings and maintenance.
Read more
ID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. Please do not use it to ad...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
Read more
Print a test image on an Enduro or Rio Pro
To print a test image on the Enduro or Rio Pro printers: Use the front panel buttons to select Test Card.
Read more
Set a Static IP Address
How to set a Static IP address or change from Static to Dynamic.   Your printer must be Ethernet Enabled, donoted with an E in the printe...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
When I try to print the job errors out using Ethernet connection
Your TCP/IP port my be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Tab > delete...
Read more
CAN'T LIFT HEAD– Check printer mechanism.
This error indicates that the printhead CAM mechanism was unable to raise the printhead.  It is commonly seen where the wrong PSU has been used. ...
Read more
Replacing the Printhead
  The video below shows the Rio Pro 600 printhead replacement process which is similar across for all Magicard direct to card printers: Rio...
Read more
No Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Step 1) Close down your badging software.  Step 2) Navigate to devices and printers....
Read more
Error code 24:08
24:08 error is only generated if you have the printer set to hand feed and the rear card sensor is blocked. If you are hand feeding you must put the...
Read more
Exclamation point symbol next to printer icon in devices and printers
Step 1) Unplug the power chord move the USB cable to a different port on the PC.    Step 2) Check devices and printers again. If you still have...
Read more
Duplex printing is grayed out in driver settings
Double sided duplex printing is only availible on "duo" models of Magicard printer, if you have a duo model but this options is still unavailible fo...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen.  If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability....
Read more
General Error Message 24:08
Error Message 24:08 This error is only generated if you have the printer set to hand feed.  If you do have it set to hand feed please make sure yo...
Read more
Driver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer > Righ...
Read more
Problems with photo quality in Grosvenor Software
When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Importa...
Read more
Sensor test diagnostics is reading errors on rear,mid,and front card sensors
If you are running the sensor test from the support utility you will need to have film and cards in the printer.
Read more
Print spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc  Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off automatically, pr...
Read more
General Error Message 24:03
When the error "General Error 24:03 Please contact Technical Support is seen the problem can be resolved by upgrading to the latest firmware. The Pri...
Read more
Cleaning the Enduro 3e
Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. We recommend to follow this process at every dye film...
Read more
Replacing the Printhead
  The video below shows the Rio Pro 600 printhead replacement process which is similar across for all Magicard direct to card printers: Rio...
Read more
Magicard Printer Driver
Magicard Printer Driver: v2.3.1.113 Release Date: 03/07/2020 This is the latest Unified Driver for the range of Magicard printers listed below, in...
Read more
Enduro Firmware
This is the latest firmware v7.43 (08/04/2020) for all Enduro series printer models. For full details, please read the release notes. In...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Network Admin Magicard Bare Driver Files
This is the latest 'bare file' driver for Magicard printers: V2.3.1.113 Release Date: 03/07/2020 *This download includes the bare driver fi...
Read more
Magicard MAC OSX Printer Driver
This is the latest unified MAC OSX driver for all Magicard desktop ID card printers. Driver Version 1.0.21 Compatible with MAC-OSX 10.5.0 upwar...
Read more
Enduro+ Getting Started Guide
This guide will help during the initial setup of Enduro+ Printer. It also provides help and information about operation, Settings and maintenance.
Read more
Enduro+ User Manual
The User Manual explains how to setup your Enduro+ printer. It also provides help and information about operation, settings and maintenance.
Read more
ID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. Please do not use it to ad...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Problems with photo quality in Grosvenor Software
When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Importa...
Read more
Sensor test diagnostics is reading errors on rear,mid,and front card sensors
If you are running the sensor test from the support utility you will need to have film and cards in the printer.
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.    The wrong PSU can: Cause Faint or Light Printing Create err...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Please follow the cleaning routine as per the...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Cleaning the Enduro 3e
Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. We recommend to follow this process at every dye film...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.    The wrong PSU can: Cause Faint or Light Printing Create err...
Read more
Sensor Test
Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer Select the Qu...
Read more
Print a test image on an Enduro or Rio Pro
To print a test image on the Enduro or Rio Pro printers: Use the front panel buttons to select Test Card.
Read more
MAC OS Ethernet install guide for Magicard printers
The PDF document below has instructions on how to install and use a Magicard printer over Ethernet.on a MAC OS 10.5 and above.
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports?   Mac Click the Apple icon located in the top left-hand-corner of the screen....
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to th...
Read more
Print Job stuck in the queue when connected to USB
Step 1) Shut down your badging software.  Step 2) Got to start menu > devices and printer > right click on the magicard printer icon and remove de...
Read more
Checking printer connectivity
Download and install the ID Card Printer Support Utility. Once opened,select the connection method - ie USB. If your printer is recognised, you...
Read more
How do I locate the MAC address on the Enduro card printer.
On an Enduro printer you will need to  Step 1 Download and install the Magicard Support Utility.  Step 2 Plug you printer into the pc using a...
Read more
Set a Static IP Address
How to set a Static IP address or change from Static to Dynamic.   Your printer must be Ethernet Enabled, donoted with an E in the printe...
Read more
When I try to print the job errors out using Ethernet connection
Your TCP/IP port my be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Tab > delete...
Read more
Exclamation point symbol next to printer icon in devices and printers
Step 1) Unplug the power chord move the USB cable to a different port on the PC.    Step 2) Check devices and printers again. If you still have...
Read more
Print spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc  Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off automatically, pr...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports?   Mac Click the Apple icon located in the top left-hand-corner of the screen....
Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to th...
Read more
Driver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC.    1) Make sure you do not have any printers connected up...
Read more
.NET Framework errors
To solve a .net framework error. Step 1)  First make sure you are installing the latest driver version Step 2)  Download and install the latest...
Read more
When I try to print the job errors out using Ethernet connection
Your TCP/IP port my be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Tab > delete...
Read more
Print Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View...
Read more
Enable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settings:...
Read more
Printer and Driver Language
Please see the attached PDF for info on changing the Language of your Driver and Printer.
Read more
Barcodes not reading or printing out in resin black
Some badging applications send down barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
No Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Step 1) Close down your badging software.  Step 2) Navigate to devices and printers....
Read more
Duplex printing is grayed out in driver settings
Double sided duplex printing is only availible on "duo" models of Magicard printer, if you have a duo model but this options is still unavailible fo...
Read more
Driver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer > Righ...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Sensor Test
Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer Select the Qu...
Read more
Calibration Failed error code 25:00
Error Code 25:00 indicates that the printer struggled to detect the dye film panels. Check the Dye LED's operation: With the Lid Open...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
General Error Message 24:03
When the error "General Error 24:03 Please contact Technical Support is seen the problem can be resolved by upgrading to the latest firmware. The Pri...
Read more
No Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Step 1) Close down your badging software.  Step 2) Navigate to devices and printers....
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen.  If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability....
Read more
16:00 - Can't lift head
Your Magicard printer must only be used with the correct Power Supply. The PSU must be exactly as shown below:   Rio Pro Sunpower D...
Read more
Calibration Failed error code 25:00
Error Code 25:00 indicates that the printer struggled to detect the dye film panels. Check the Dye LED's operation: With the Lid Open...
Read more
24:24
Error 24:24 is raised when feeding a card from the hopper if the printer sees the mid sensor block before the rear one does.  This can mean either th...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.    The wrong PSU can: Cause Faint or Light Printing Create err...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
General Error Message 24:08
Error Message 24:08 This error is only generated if you have the printer set to hand feed.  If you do have it set to hand feed please make sure yo...
Read more
General Error Message 24:03
When the error "General Error 24:03 Please contact Technical Support is seen the problem can be resolved by upgrading to the latest firmware. The Pri...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.    The wrong PSU can: Cause Faint or Light Printing Create err...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
Print Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports?   Mac Click the Apple icon located in the top left-hand-corner of the screen....
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.    The wrong PSU can: Cause Faint or Light Printing Create err...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to th...
Read more
Replacing the Printhead
  The video below shows the Rio Pro 600 printhead replacement process which is similar across for all Magicard direct to card printers: Rio...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen.  If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability....
Read more
Sensor test diagnostics is reading errors on rear,mid,and front card sensors
If you are running the sensor test from the support utility you will need to have film and cards in the printer.
Read more
Print Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.    The wrong PSU can: Cause Faint or Light Printing Create err...
Read more
Sensor Test
Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer Select the Qu...
Read more
Print to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Printe to File option in the printers list... otherwise follow the step...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
First ,make sure you have the correct Power Supply connected to your printer. Incorrect PSU may result in incorrect voltage to produce desired print...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send down barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Print Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.    The wrong PSU can: Cause Faint or Light Printing Create err...
Read more
Light or Faint Printing
First ,make sure you have the correct Power Supply connected to your printer. Incorrect PSU may result in incorrect voltage to produce desired print...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more

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