ID Card Printer Support Utility

Return to printer solutions | Printer drivers, firmware & software
Written By Alan Maxwell 21st Apr 2023

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.

⚠️ Please do not use it to adjust any of your printer’s settings unless requested to do so by Magicard Customer Support.

This is an executable file.  To install:

  • Download the .exe file below.
  • Double-click on the downloaded .exe file.
  • Follow the on-screen instructions.

The ID Card Printer Support Utility is ONLY used with [all variants of]:  Pronto, Enduro & Rio Pro (1st generation only)

Note for Pronto only:

Where your Pronto Serial Number contains a letter, like: 12F1234.  Then this Support Utility can be used

If  your Pronto Serial Number is formatted as 8 ‘digits only’ (12345678) then this Support Utility CANNOT be used for your Pronto.

A Pronto with this 8 digit format serial number will have been built with a different electronics package and this page will help to explain the differences.

Instead please navigate to Control Panel > Devices and Printers > Right click your Pronto icon > Printer Properties > Then the Tools Tab for useful diagnostics tools.

Compatible Operating Systems:
Windows 7
Windows 8.1
Windows 10

 

Downloads and attachments

id_card_printer_support_utility_v3.70.exe
  • File name: id_card_printer_support_utility_v3.70.exe
  • File size: 2.41 MB
  • File type: application/octet-stream
  • Description: ID Card Printer Support Utility V3.70
Date

8th Oct 2018

Download
id_card_printer_support_utility_v3.70.txt
  • File name: id_card_printer_support_utility_v3.70.txt
  • File size: 19.69 KB
  • File type: text/plain
  • Description: Change Log V3.70
Date

8th Oct 2018

Download

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Great support once again from the Magicard technical team. Many thanks

Printer model: Prima 4

Global support centres

UK

Magicard Ltd (HQ)
 Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
 148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
 Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
 5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Magicard European support from Brady
Magicard main site

Magicard is a market leader of direct-to-card (DTC) printers.

Discover Magicards printers

Magicard Partner Portal

If you are an authorised Magicard Partner login to access and manage your Magicard printers.

For authorised partners

Magicard Marketing Portal

Request access to Magicards large library of images and marketing material.

For marketers

Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.

Magicard | Made in Britian