ID Card Printer Support Utility

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Written By Alan Maxwell 21st Apr 2023

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.

⚠️ Please do not use it to adjust any of your printer’s settings unless requested to do so by Magicard Customer Support.

This is an executable file.  To install:

  • Download the .exe file below.
  • Double-click on the downloaded .exe file.
  • Follow the on-screen instructions.

The ID Card Printer Support Utility is ONLY used with [all variants of]:  Pronto, Enduro & Rio Pro (1st generation only)

Note for Pronto only:

Where your Pronto Serial Number contains a letter, like: 12F1234.  Then this Support Utility can be used

If  your Pronto Serial Number is formatted as 8 ‘digits only’ (12345678) then this Support Utility CANNOT be used for your Pronto.

A Pronto with this 8 digit format serial number will have been built with a different electronics package and this page will help to explain the differences.

Instead please navigate to Control Panel > Devices and Printers > Right click your Pronto icon > Printer Properties > Then the Tools Tab for useful diagnostics tools.

Compatible Operating Systems:
Windows 7
Windows 8.1
Windows 10

 

Downloads and attachments

id_card_printer_support_utility_v3.70.exe
  • File name: id_card_printer_support_utility_v3.70.exe
  • File size: 2.41 MB
  • File type: application/octet-stream
  • Description: ID Card Printer Support Utility V3.70
Date

8th Oct 2018

Download
id_card_printer_support_utility_v3.70.txt
  • File name: id_card_printer_support_utility_v3.70.txt
  • File size: 19.69 KB
  • File type: text/plain
  • Description: Change Log V3.70
Date

8th Oct 2018

Download

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4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

Every time I contact assistance, they are really prompt in answering my questions and getting my machine working again. Great service.

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