Trust ID (v3) | Activation issues

Return to printer solutions | Software issues

Written By Alan Maxwell 11th Apr 2023

TRUST ID v3 | ALL EDITIONS

MARCH 2018

Trust ID (v3) has now been deprecated

Magicard commit to supporting all current end users of TrustID (v3) for a period of two years following this end of life announcement.

Activation Issues?

Recently we’ve had reports of Trust ID (Version 3) requiring re-activation following a Windows Update.
There also is a know activation bug where the software cannot automatically update and so requires the manual activation option instead.

Please follow the steps in the solution below to upgrade to the latest release:

Trust ID (v3) | Download the Latest Version

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Amazing Customer Service! Very responsive and helpful. Quickly sent a replacement unit once we determined it was a cam sensor issue.

Printer model: Magicard 300

The support team was very responsive and provided the information needed to address the issue.

Printer model: Rio Pro

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

Support Exceeded expectations, very prompt response and identified then resolved the issue very promptly

Printer model: Pronto100

Detailed instructions given to resolve the issue.

Printer model:

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates