Support for Department of Health (Green) Printers

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Written By Luke Ridgway 4th Dec 2023

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Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC

To report a problem or to order materials, please refer to the information linked below:

https://digital.nhs.uk/services/registration-authorities-and-smartcards/smartcard-printers#magicard-printers

That said, we still want to help you if you need it so we have added solutions for your Health Service Enduro+ (Blue) printer that we hope you will find useful – click back one page to see these if you entered your serial number on the home page, or to enter it please click here.

For the latest HSCIC approved Driver and Firmware please visit:

https://doh.magicard.com

Printer information

Your ‘Green’ printer was supplied to the Trust, one for every trust.

They have a 5 year warranty.

They can only work with the correct dye film (%-DH) see the link above.

(There is an option for Trusts to purchase more printers – these are Blue, not green. They have a 3 year warranty)

You are here because the serial number you entered means you have a Green Department of Health printer…

Department of Health Magicard 300

Green line runs around front display
Department of Health Logo and text between front buttons
Part Number (on base label): 3300-%-DH (where % is wildcard)
Used with %-DH Dye Film

Department of Health Enduro+ (Green)

Green Lid and front bezel with green label
Department of health Logo and text between front buttons
Part Number (on base label): 3633-%-
DH (where % is wildcard)
Used with %-DH Dye Film

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What customers say about our support...

This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

Printer model: Magicard 600

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima Laminator

The response was much faster this time and got it fixed within 1 1/2 weeks! They fixed the problem and answered the questions I had! Also, great that there was a warranty to help with the price!

Printer model: Enduro3e

The issue I had with the printer was resolved with speed and professionalism.

Printer model: Magicard 300

The support team was very responsive and provided the information needed to address the issue.

Printer model: Rio Pro

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates