Support for Department of Health (Green) Printers

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Written By Luke Ridgway 4th Dec 2023

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Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC

To report a problem or to order materials, please refer to the information linked below:

https://digital.nhs.uk/services/registration-authorities-and-smartcards/smartcard-printers#magicard-printers

That said, we still want to help you if you need it so we have added solutions for your Health Service Enduro+ (Blue) printer that we hope you will find useful – click back one page to see these if you entered your serial number on the home page, or to enter it please click here.

For the latest HSCIC approved Driver and Firmware please visit:

https://doh.magicard.com

Printer information

Your ‘Green’ printer was supplied to the Trust, one for every trust.

They have a 5 year warranty.

They can only work with the correct dye film (%-DH) see the link above.

(There is an option for Trusts to purchase more printers – these are Blue, not green. They have a 3 year warranty)

You are here because the serial number you entered means you have a Green Department of Health printer…

Department of Health Magicard 300

Green line runs around front display
Department of Health Logo and text between front buttons
Part Number (on base label): 3300-%-DH (where % is wildcard)
Used with %-DH Dye Film

Department of Health Enduro+ (Green)

Green Lid and front bezel with green label
Department of health Logo and text between front buttons
Part Number (on base label): 3633-%-
DH (where % is wildcard)
Used with %-DH Dye Film

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What customers say about our support...

The service was very good. Some confusion a long the way but that has been solved very quickly and professional.

Printer model: Pronto100

Timely and helped direct us to the underlying issue that had not been considered.

Printer model: Magicard 600

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Contacted MagiCard for advice and support, got great friendly service, very helpful , much appreciated

Printer model:

I have used your tech support a few times now and as always never been let down by the speed and excellence of the servic.

Printer model: Magicard 300

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates