Magicard printer not printing in colour even when it has colour film installed

Written By john.fieldsend 14th Aug 2023

This issue can arise when the printer and PC are not communicating properly.

Following the procedure below can fix this issue if you are connected to the printer via USB:

Power off the printer.
Go to control panel> devices and printers and remove all Magicard icons.
Then reboot the pc.
Once back up power on the printer.
Wait a couple of minutes and in Devices and printers should be a new Magicard icon.
Try printing again.

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products with us for updates and warranty information. Register

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

Contacted MagiCard for advice and support, got great friendly service, very helpful , much appreciated

Printer model:

Fantastic Service. Thanks Alan.

Printer model: Magicard 600

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima Laminator

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates