How to obtain a Printer Query File
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To obtain a Printer Query File – Windows PC only
Via Printer Properties – Tools Tab
Navigate through the following steps:
- Control Panel
- Devices and Printers
- Right Click your printers icon
- Printer Preferences
- ‘Tools’ Tab
- ‘Query’ Button
- Once the data has populated (be patient) then save as: query_your.serial.number.txt
- If Support requested a query file please attach it to your existing web case or email thread, thank you.
(Video below is from Windows 7 and a Generation 1 Rio Pro, but the process is the same on later products too)
I Don’t see the ‘Tools Tab’
You likely have an older version of the driver.
You can update to the latest driver and firmware in the Drivers and Downloads Section related to your product.
Screenshots:
From Control Panel > Devices and Printers
Right Click your printers icon > Printer Properties
Tools Tab > Query Printer Button
Wait for the query information to arrive, then click Save. It will be really helpful if you can Save the query file as:
Please name your file with your printers serial number:
- Generation 2 printers will have a serial number format of 8 digits: 12345678.zip
You can then attach the file to your support web case, or email thread, as requested. Thank you.
Global support centres
UK
Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom
USA
Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States
Europe
Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium
Middle East
Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates
