How to obtain a Printer Query File

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Written By Luke Ridgway 29th Jul 2024

To obtain a Printer Query File – Windows PC only

Via Printer Properties – Tools Tab

Navigate through the following steps:

Control Panel
Devices and Printers
Right Click your printers icon
Printer Preferences
‘Tools’ Tab
‘Query’ Button
Once the data has populated (be patient) then save as: query_your.serial.number.txt
If Support requested a query file please attach it to your existing web case or email thread, thank you.

(Video below is from Windows 7 and a Generation 1 Rio Pro, but the process is the same on later products too)

I Don’t see the ‘Tools Tab’

You likely have an older version of the driver.

You can update to the latest driver and firmware in the Drivers and Downloads Section related to your product.

Screenshots:

From Control Panel > Devices and Printers

Windows Control Panel

Right Click your printers icon > Printer Properties

Windows Printer Properties

Tools Tab > Query Printer Button

Wait for the query information to arrive, then click Save. It will be really helpful if you can Save the query file as:

Please name your file with your printers serial number:

Generation 2 printers will have a serial number format of 8 digits: 12345678.zip

You can then attach the file to your support web case, or email thread, as requested. Thank you.

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