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How to obtain a Printer Query File
A Printer Query File is an export from your Magicard printer containing useful printer configuration and settings, all in a simple text file (.txt), that is also zipped up (.zip).
It is often helpful to provide a query file to your technical support agent during a support case as it contains a great amount of technical printer data and is a valuable diagnostic tool.
Windows Only
How to obtain a Printer Query File
With the latest driver via Printer Properties > Tools Tab
Navigate through the following steps:
- Control Panel
- Devices and Printers
- Right Click your printers icon
- Printer Properties
- 'Tools' Tab
- 'Query' Button
- Once the data has populated (be patient)
Please then save your file as:
query_your-serial-number.txt
query_12F3456.txt
If your support agent requested a query file please attach it to your existing web case or email thread, thank you, it will be very helpful.
Please follow the video guide below for obtaining your printer query file:
I don't see the 'Tools Tab'?
You are running an older version of the Magicard Printer Driver.
We recommend you udate to the latest Windows Driver (and Printer Firmware) - navigate to the homepage for your specific printer to find the latest downloadable files.
Screenshot Guide:
From Control Panel > Devices and Printers > Right Click your printers icon > Printer Properties > Tools Tab > Query Printer Button
⏳ Wait for the query information to be gathered (be patient), then click Save.
Please name your file with your printers serial number: 12345678.zip
If Technical Support have requested a query file please attach it to your existing web case or email thread, thank you... 🙏