Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the card can 'slip' on the roller during the printing process, causing:

1. The film to break,or
2. The film to 'stick' to the card
   • This will 'hold the card back' during the printing process causing other errors, like flipper errors even though the cause is a dirty roller not the flipper.

Ensure the Main Print roller is perfectly clean!

• The image below shows a perfect roller surface on the left.
• The roller on the right is an extreme example of a badly dye-film-covered roller, demonstrating a worst case scenario.
• The lower photo is a more typical example from our experience and can be easily cleaned back to a perfectly clean standard required.

Your print roller needs to be like the one on the left.     👇

To achieve this please follow the cleaning routine for your specific model.

Cleaning Videos

Find your specific printer model cleaning video on our YouTube Channel.  

Use this predefined search to then scroll to your specific printer model.
https://www.youtube.com/@MagicardLtd/search?query=cleaning

Manually cleaning the print roller

Then in addition to the normal documented cleaning procedure you can follow the technique shown in the video below, it's on an older Rio Pro but the process will be the same for all direct to card printers with a display.

The video below will start at the correct point, so just click play to learn how to manually clean the print roller.

💡 You may also find the use of a good quality Cellotape helpful; to stick it along the roller then peel back off and repeat, rotating the roller (printer powered off) until the roller is once again spotless as required.