Dye film sticking to card or breaking ribbon

Return to printer solutions | Dye film issues

Written By john.fieldsend 11th Apr 2023

If the main print roller is not perfectly clean then the following can result:

The card can slip during the printing process, causing:
The film to break.
The film to ‘stick’ to the card.
This will ‘hold the card back’ during the printing process causing other errors, like flipper errors even though the cause is a dirty roller not the flipper.

Ensure the Main Print roller is perfectly clean!

The image below shows a perfect roller surface on the left.

The roller on the right is an extreme example of a badly dye film covered roller, but demostrates a worst case scenario.

Your print roller needs to be like the one on the left.

To achieve this please follow the cleaning routine in the videos below paying particular attention to the Manual Cleaning section at:

1m:25s for Enduro
1m:45s for Rio Pro

* You may also find the use of a good quality Cellotape helpful: to stick onto the roller then peel back off -and repeat- until the roller is spotless.

Cleaning Videos

Find your specific printer model cleaning video on our YouTube Channel.

We also advise to update to the latest Driver and Printer Firmware versions:

Magicard Windows Printer Driver

Magicard Rio Pro Firmware

Rio Pro

Once the Firmware & Drivers are updated AND all rollers are perfectly clean then you can also run a Printer Calibration, called Soak Test.

Soak Test

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What customers say about our support...

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

Printer model:

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

The support team was very responsive and provided the information needed to address the issue.

Printer model: Rio Pro

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima Laminator

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