Cleaning your Ultima printer

Return to printer solutions | Cleaning and care

Written By Luke Ridgway 19th Jun 2023

Please follow the cleaning procedure video below for cleaning your Ultima.

Retransfer Printer Cleaning Kit E9887 (replaced PRIMA491 cleaning kit)

10x Cleaning Cards
10x Cleaning Wipes
10x Cleaning Swabs

⚠️ The minimum cleaning frequency we advise for the Ultima is every 1,000 cards.

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What customers say about our support...

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima Laminator

Support Exceeded expectations, very prompt response and identified then resolved the issue very promptly

Printer model: Pronto100

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Magicard European support from Brady

Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.