Magicard ID card printer and software solutions
Search through our large library of solutions of common ID card printer and software faults. If you don't find a solutions to your issue you can raise a support ticket by signing in
Cleaning the Rio Pro
By Darren Garbett
Here's a video on cleaning your Rio Pro and keeping it in great working order.
Cleaning the Pronto
By Darren Garbett
Here's a video on cleaning your Pronto and keeping it in great working order.
Cleaning the Enduro 3e
By Liam Rock
Here's a video on keeping your Enduro, Enduro+ or Enduro3E clean and working perfectly.
Cleaning the Prima 4 & Prima 8
By Liam Rock
Please follow the steps below to clean your Prima 4 and Prima 8.
Cleaning your Ultima printer
By Darren Garbett
Please follow the cleaning procedure video below for cleaning your Ultima.
Cleaning the Rio Pro 360
By Liam Rock
Here's a video on cleaning your Rio Pro and keeping it in great working order.
Cleaning the Pronto100
By Mark Lescano
This page has information on cleaning rhe Pronto100 and keeping it in great working order.
Cleaning the Magicard 600
By Darren Garbett
Here's a video on cleaning your Magicard 600 and keeping it in great working order.
Cleaning the Magicard 300
By Liam Rock
Here's a video on cleaning the Magicard 300 and keeping it in great working order.
Global support centres
UK
Magicard Ltd (HQ) Waverley House Hampshire Road Granby Industrial Estate Weymouth Dorset DT4 9XD United KingdomOpening hours Monday - Friday: 8:30am - 5:00pm
We are closed on all UK bank holidays
UK Support will be closed on:
- December 25th & 26th
- January 1st
Contact us Phone: +44 (0) 1305 470 292 Email UK support
USA
Brady (North America) 148 E. Stiegel St Manheim PA 17545 United StatesOpening hours Monday - Friday: 8:30 - 5:00 EST
US Support will be closed on:
- December 25th & 26th
- January 1st & 2nd
Contact us Phone: +1 717-664-7818 Free phone: +1 800-220-8096 Email USA support
Europe
Brady (Belgium) Poldergotestraat 9 Zele East Flanders 9240 BelgiumOpening hours Monday - Friday: 9:00am - 5:00pm
EMEA Support will be closed on:
- December 25th & 26th
- January 1st
Contact us Phone: +32 (0)2 404 06 76 Email Europe support
Middle East
Brady Magicard (Sales & Support Hub) Brady Middle East FZE Jebel Ali Dubai PO BOX 18015 United Arab EmiratesOpening hours Monday - Friday: 9:00am - 5:00pm
Middle East Support will be closed on:
- January 1st
Contact us Email Middle East support
Singapore
Brady Corporation Asia Pte. Ltd. 1 Kaki Bukit Crescent 416236 SingaporeOpening hours Monday - Friday: 9:00am - 5:00pm
Singapore Support will be closed on:
- December 25th
Contact us Email Singapore support
Malaysia
Brady Technology Sdn. Bhd. PT5978, Jalan Cassia Selatan 5/2 Simpang Ampat Pulau Pinang 14110 MalaysiaOpening hours Monday - Friday: 9:00am - 5:00pm
Penang Support will be closed on:
- December 25th
Contact us Email Malaysia support
Thailand
Brady (Thailand) Co., Ltd. 899/28 Moo 21, Soi Chongsiri Parkland, Klong Ar-Zeer Road Bangplee Samut Prakarn 10540 ThailandOpening hours Monday - Friday: 9:00am - 5:00pm
Contact us Email Thailand support