How to order and install a Digital Double-Sided (Duo) Upgrade

The 'Feature Key' ordering process is summarised in the infographic opposite, click it to enlarge.

'Feature Key' is the term referring to Custom HoloKote® and Double Sided Upgrades. (a digital key unlocking a feature of the printer)
Both of which are electronically delivered to the latest generation of Magicard Printers (Rio Pro 360 onwards).

Table of contents

• Ordering a Duo Upgrade
• Installing .UPG file
• Installing .PRN file

Ordering a Double Sided Upgrade

1. Sign-up for or Sign-in to your Magicard Support Account.
   You can also get there from your Windows printer driver too, shown in the first image below.
2. Register your printer and then hover over your already registered printer/s to view available options.
3. Select Double Sided Upgrade to submit your order. *only available on upgradeable printers.
4. You can track your order status via the emails we will send and via the Holokotes® & upgrades section of your account.
5. Once approved you will be notified by email and you will now see the Download Button for your Duo Upgrade File.
   ^{*Magicard may have sales data available enabling us to process the order very quickly, or, we may need to reach out through our partner network to advise them of the order so they can arrange the payment with you.  Magicard cannot take direct payments.}

Installing the .upg file into your printer

Double Sided Upgrade can be installed in 2 ways:

1. 1. Online  Your Windows (only windows) printer driver may now have access to the .upg file, however there are many networking factors which may negate this feature which are out of our control. If so, use step 2.
      
      
   2. Offline  You can download the file from your Magicard Support Account then install it from the PC connected to your printer.
      
      

The image below is a visual overview of both options
Click the image to enlarge ❐

Online Installation

1. Open your printer driver via Control Panel > Devices and Printers
   
   
   
2. Right Click your printers icon > choose 'Printing Preferences':
   
   
   
3. In your Driver select Printer Upgrades:
   
4. Then... Double Sided & Install:
   
   
   
5. Your purchased upgrade will be installed.  ⏳ Please patiently wait for confirmation.
6. Once successful your printers Status Monitor will pop-up with confirmation...
   • You will now see on your printers display the addition of the word 'Duo' meaning the option is now enabled.
   • And you can now select 'Both Sides' within your Printing Preferences duplex printing option.

Offline Installation

My File is a .PRN file? (not .upg)

If you have been provided a file type with the files extension .prn then you will need to send that to your printer as shown below:

1. Control Panel > View Devices and Printers
2. Right click your printers icon and Choose Printer Properties
   
   
   
3. Select the Tools Tab Then use the print *.PRN file section to browse and select your file.
   
   
   
4. Click print to send the file to your printer.
5. The printer will be upgraded as per the contents of your prn file (ie, the duo upgrade will be applied)

Any questions?

Please contact your vendor in the first instance otherwise please raise a new support case from your Support Account.