Trust ID (v3) | Activation issues

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Written By Alan Maxwell 11th Apr 2023

Trust ID v3TRUST ID v3 | ALL EDITIONS

MARCH 2018

Trust ID (v3) has now been deprecated

Magicard commit to supporting all current end users of TrustID (v3) for a period of two years following this end of life announcement.

 

Activation Issues?

  1. Recently we’ve had reports of Trust ID (Version 3) requiring re-activation following a Windows Update.
  2. There also is a know activation bug where the software cannot automatically update and so requires the manual activation option instead.

Please follow the steps in the solution below to upgrade to the latest release:

Trust ID (v3) | Download the Latest Version

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Detailed instructions given to resolve the issue.

Printer model:

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Printer model: Enduro3e

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

Contacted MagiCard for advice and support, got great friendly service, very helpful , much appreciated

Printer model:

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

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