Trust ID (v3) | Failed to import specified database file

Return to printer solutions | Trust id
Written By Alan Maxwell

Trust ID v3TRUST ID v3 | ALL EDITIONS

 MARCH 2018

Trust ID (v3) has now been deprecated

Magicard commit to supporting all current end users of TrustID (v3) for a period of two years following this end of life announcement.


Trust ID V2 failed to import specified database file.

Solution:

Save your file as: CSV UTF-8 (Comma delimited)

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

Detailed instructions given to resolve the issue.

Printer model:

Great support once again from the Magicard technical team. Many thanks

Printer model: Prima 4

Wasn\'t sure why the printer was throwing an error message. The Technicians were very helpful by pinning down the exact cause.

Printer model: Magicard 300

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Magicard European support from Brady