Duplex printing is grayed out in driver settings

Written By Alan Maxwell

Double sided duplex printing is only available on "duo" enabled printers. A printer will either ship from the factory as duo enabled, or some models could be later upgraded from uno to duo. However the duo was applied your printers display will say Duo if it is enabled.

If you have a duo enabled printer but in the driver the print both sides options is unavailable (greyed out and cannot be selected) please follow the steps below.

First, it is worth updating to the latest driver and firmware versions, these are shown on the homepage, once you enter your printers serial number.

Second, double check the LCD screen displays Duo!

Duo_600_LCD_Display.png

If the LCD does display Duo

If you are connected via USB to the printer.
  1. Power off the printer
  2. Go to control panel > view devices and printers
    • Remove all Magicard printer instances (right click > delete)
  3. Then reboot the pc.
  4. After the PC has fully rebooted please power up the printer
  5. Wait a few minutes (background processes will be running, so be patient) and in Devices and printers should appear a new Magicard printer icon.
  6. Right click that icon and select Printing preferences.
    • On the printer tab set it to both sides (this should not be greyed out anymore)
    • Then set your required color formats on the card front tab and card back tab.

Try printing again...


If the display does not display Duo

Remove dye film and Holokote Key [if fitted, this only ref old Rio Pro, generation 1 printers] and Power cycle the printer Does DUO display now?
Check the base label, a factory fitted duo printer will also state duo on the base label.

You printer might not actually be a duo enabled printer?
Please review the related article below for infomration about upgrading to double sided.


Need assitance?
You can log a support case with us directly, sign-up or sign-in to your Magicard Support Account (top of this site), register your printer, then raise a new support case.

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