Duplex printing is grayed out in driver settings
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Double sided duplex printing is only available on “duo” models of Magicard printer, if you have a duo model but this options is still unavailable follow these steps.
Update to the latest Driver and Firmware versions via the Drivers & Downloads section
Check the LCD screen displays DUO
If the LCD does display DUO:
2. Go to control panel> devices and printers and remove all Magicard icons.
3. Then reboot the pc.
4. Once back up power on the printer.
5. Wait a couple of minutes and in Devices and printers should be a new Magicard icon.
If the display does not say DUO:
Remove dye film and Holokote Key [if fitted] and Power cycle the printer
Does DUO display now? If not, you can log a support case for assistance
Global support centres
UK
Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom
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148 E. Stiegel St
Manheim, 17545
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5WB (West Wing) Office 446
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Lindestraat 20, 9240
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