No valid key
This error is raised on printers fitted with a locking dongle. The error is usually seen just prior to printing if the detected locking dongle is the wrong type. (This could be the fitted dongle is the wrong type or incompatible with the printer). Please insert a valid locking key and re-boot the printer, or press Cancel.
This error is raised on printers fitted with a locking dongle. The error is usually seen just prior to printing and could be due to the dongle being the wrong type or being incompatible with the printer.
To help resolve this issue, first try the following:
a. Power off the printer and remove the dye film.
b. Ensure the Holokote card is inserted.
c. Close the printer lid and power the printer on (with the film removed and the Holokote card fitted).
d. Then run the Holokote install CD that came with the Holokote card.
If the problem persists, contact Magicard Technical Support for further assistance.
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Please sign in or create an account to create a support case. https://support.magicard.com/sign-in/
