Magicard Ultima Firmware

Prompt response to issue. Instructions provided resolved issue immediately.

The service was very good. Some confusion a long the way but that has been solved very quickly and professional.

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.