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Cleaning the Pronto100

This page has information on cleaning your Pronto 100 and keeping it in great working order.

⚠️ The minumum cleaning frequency we advise for the Pronto100 is every 700 cards.

The video below demonstrates how to:

0:12 | Operate your Pronto100
1:00 | Change the Dye Film
2:00 | Clean your Pronto100

Cleaning LED Equal Flash every 1.3sec = Clean Required | Error 27:xx

Pronto100 | Cleaning Procedure

  1. Fold up the top card tray.
  2. Open the lid and remove the Dye Film.
  3. Press power button twice in quick succession to begin a cleaning routine. (tap-tap / double-tap)
  4. Insert the narrow end of the cleaning card through the slot when prompted:

    Power light equal flash – 1 sec &
    Cleaning light equal flash 3hz = Waiting for the cleaning card to be inserted.

  5. Once the cycle is complete, we recommended repeating once more with the other (clean side) of the cleaning card to maximise cleaning effect.

Using the Cleaning Pen

Simply run the tip of the pen across the print face several times as shown in the diagram below.

Once clean, do not touch the printhead surface!


Re-load your Dye Film

You can now install your dye film and carry on printing 🙌

Please also see this info in your Pronto100 User Manual, page 24:


Pronto100 cleaning kit
Part Number: E9100

10x Cleaning Cards

1x Cleaning Pen

(Cleaning Card Length = 250mm)

Correct Cleaning Card for your Magicard Printer