All error codes for Magicard printers
Printer lid open
The printer lid is detected as open.
Open printer lid. This will prevent the printer from carrying out any further print operation.
- Error code: 1:0
- Printer LCD: LID OPEN
- Symbolic name: LID_OPENED
- Last updated: 18th Apr 2024
The printer has run out of cards
The printer has run out of cards.
The rear card hopper is likely empty. Load more cards into the rear hopper and press "Retry" to continue the print job.
- Error code: 2:0
- Printer LCD: OUT OF CARDS
- Symbolic name: OUT_OF_CARDS
- Last updated: 11th Apr 2024
The printer has run out of cards
The printer has run out of cards.
While feeding a card from the hopper, it took too long for the rear sensor to block
- Error code: 2:5
- Printer LCD: OUT OF CARDS
- Symbolic name: OUT_OF_CARDS
- Last updated: 18th Apr 2024
Hand feed error
Could not get a hand-fed card.
No card was hand-fed into the printer. Press Retry to try again.
- Error code: 3:0
- Printer LCD: HAND FEED ERROR
- Symbolic name: NO_HAND_FEED
- Last updated: 18th Apr 2024
Unable to hand feed a card
Unable to hand-feed a card into the printer.
No card was hand-fed into the printer. Press Retry to try again.
- Error code: 3:0
- Printer LCD: HAND FEED ERROR
- Symbolic name: NO_HAND_FEED
- Last updated: 09th Apr 2024
Card jam in printer
Card jam in printer.
A card is stuck in the printer mechanism. Please remove it.
- Error code: 4:0
- Printer LCD: CARD JAM
- Symbolic name: CARD_JAM
- Last updated: 18th Apr 2024
Out of dye film
The fitted dye film has expired or become torn.
Either no dye film is fitted, or it has run out. Fit a replacement new film to continue.
- Error code: 5:0
- Printer LCD: OUT OF FILM
- Symbolic name: OUT_OF_FILM
- Last updated: 18th Apr 2024
Incorrect dye film type fitted in printer
The wrong type of dye film is fitted.
The dye film is not compatible with this printer model. Fit a new roll of film to continue.
- Error code: 6:0
- Printer LCD: WRONG FILM TYPE
- Symbolic name: FILM_INVALID
- Last updated: 16th Apr 2024
Remove the Dye Film
Please remove the dye film.
The printer cannot auto-calibrate with the dye film fitted. Please remove the film and try again.
- Error code: 7:0
- Printer LCD: REMOVE FILM
- Symbolic name: REMOVE_FILM
- Last updated: 16th Apr 2024
Unable to move the printhead
Could not move the printhead.
The printer failed to move the printhead either up or down.
- Error code: 8:0
- Printer LCD: CAM ERROR
- Symbolic name: CAM_JAM
- Last updated: 18th Apr 2024
Cam error
Could not move the printhead.
While initialising the cam, it took too long to detect the leading edge of the cam pulley flag.
- Error code: 8:1
- Printer LCD: CAM ERROR
- Symbolic name: CAM_JAM
- Last updated: 16th Apr 2024
Card flipper mechanism jammed
Card flipper mechanism jammed.
The card flipper mechanism has jammed. Check for obstructions and try again.
- Error code: 9:0
- Printer LCD: FLIP ERROR
- Symbolic name: FLIP_JAM
- Last updated: 02nd Apr 2024
Invalid file sent to printer
Invalid file sent to printer.
A file sent to the printer had the wrong format. Check driver and firmware are at latest available versions.
- Error code: 10:0
- Printer LCD: INVALID FILE
- Symbolic name: FILE_INVALID
- Last updated: 16th Apr 2024
The printer software needs to be upgraded
The printer software needs to be upgraded.
There is a newer version of printer software available. Please upgrade.
- Error code: 11:0
- Printer LCD: UPGRADE REQUIRED
- Symbolic name: SOFTWARE_OUTDATED
- Last updated: 16th Apr 2024
Sensor failure
Possible sensor failure
While hand feeding a card, the rear card sensor blocked before the front sensor. Most likely hand-feed setting.
- Error code: 12:0
- Printer LCD: SENSOR ERROR
- Symbolic name: SENSOR_FAILURE
- Last updated: 18th Apr 2024
Internal system error
Internal system error.
An unexpected system error occurred in the printer.
- Error code: 13:0
- Printer LCD: INTERNAL ERROR
- Symbolic name: INTERNAL_ERROR
- Last updated: 18th Apr 2024
The wrong SD card is fitted in the printer
Incorrect SD card is fitted in the printer.
The internal SD card has an invalid signature for this printer. Either the wrong SD card is fitted in the printer, or it has become corrupted.
- Error code: 14:0
- Printer LCD: WRONG SD CARD
- Symbolic name: SD_CARD_UNSIGNED
- Last updated: 18th Apr 2024
The Holokote file does not have the correct format
The Holokote file does not have the correct format.
The Holokote file does not have the format expected by the printer. Either this is the wrong type of file (possibly for a different printer model), or the Holokote file has become corrupted.
- Error code: 15:0
- Printer LCD: HOLOKOTE INVALID
- Symbolic name: HOLOKOTE_INVALID
- Last updated: 16th Apr 2024
The Holokote file is not authorised for this printer
The Holokote file is not authorised for this printer.
The Holokote file is not authorised for use on this printer. It is probably intended for a different printer.
- Error code: 16:0
- Printer LCD: WRONG HOLOKOTE
- Symbolic name: HOLOKOTE_NOT_AUTH
- Last updated: 16th Apr 2024
The upgrade file does not have the correct format
The upgrade file does not have the correct format.
The upgrade file does not have the format expected by the printer. Either this is the wrong type of file, perhaps for a different printer model, or the file has become corrupted.
- Error code: 17:0
- Printer LCD: UPGRADE INVALID
- Symbolic name: UPGRADE_INVALID
- Last updated: 18th Apr 2024
The upgrade file is not authorised for this printer
The upgrade file is not authorised for this printer.
The upgrade file is not authorised for use on this printer. It is probably intended for a different printer.
- Error code: 18:0
- Printer LCD: WRONG UPGRADE
- Symbolic name: UPGRADE_NOT_AUTH
- Last updated: 18th Apr 2024
The software update file does not have the correct format
The software update file does not have the correct format.
The software update file does not have the format expected by the printer. Either this is the wrong type of file, perhaps for a different printer model, or the file has become corrupted.
- Error code: 19:0
- Printer LCD: SOFTWARE INVALID
- Symbolic name: SOFTWARE_INVALID
- Last updated: 18th Apr 2024
The printer could not write to the internal SD card
The printer could not write to the internal SD card.
An error occurred while trying to write to the internal SD card. Please contact Technical Support for assistance.
- Error code: 20:0
- Printer LCD: SD WRITE FAILURE
- Symbolic name: SD_WRITE_FAILED
- Last updated: 18th Apr 2024
The printer was unable to update its system software
The printer was unable to update its system software.
An error occurred while trying to update the system software. Please contact Technical Support for assistance.
- Error code: 21:0
- Printer LCD: INSTALL FAILURE
- Symbolic name: INSTALL_FAILED
- Last updated: 16th Apr 2024
The double-sided printing feature is not enabled
The double-sided printing feature is not enabled.
This printer cannot print double-sided print jobs unless it is upgraded.
- Error code: 22:0
- Printer LCD: NO DUPLEX
- Symbolic name: DUPLEX_DISABLED
- Last updated: 18th Apr 2024
There is no magnetic encoder fitted in the printer
No magnetic encoder fitted in printer
This printer does not have a magnetic encoder, and cannot process this job type.
- Error code: 23:0
- Printer LCD: NO MAG HEAD
- Symbolic name: MAG_DISABLED
- Last updated: 16th Apr 2024
No colour dye film fitted in printer
Colour film is not detected in the printer.
This printer is unable to detect the colour dye film fitted, and is unable to process a colour print job.
- Error code: 24:0
- Printer LCD: NO COLOUR FILM
- Symbolic name: FILM_NO_COLOUR
- Last updated: 11th Apr 2024
There is no overcoat in the currently fitted film
There is no overcoat in the currently fitted film.
The film currently fitted in the printer does not have overcoat, and so the printer cannot process this job type.
- Error code: 25:0
- Printer LCD: NO OVERCOAT
- Symbolic name: FILM_NO_OVERCOAT
- Last updated: 11th Apr 2024
Faulty Print Motor
One of the print engine motors is faulty.
One of the print engine motor drivers has reported a fault. Please note down this error code and contact Magicard Technical Support.
- Error code: 26:0
- Printer LCD: MOTOR FAULT
- Symbolic name: MOTOR_FAULT
- Last updated: 16th Apr 2024
Clean required
The printer requires cleaning
The printer is overdue for cleaning. Select the 'clean printer' option on the printer's LCD menu and follow the instructions.
- Error code: 27:0
- Printer LCD: CLEAN REQUIRED
- Symbolic name: CLEAN_REQUIRED
- Last updated: 16th Apr 2024
The Printhead cannot be detected
The printhead cannot be detected.
The printhead does not seem to be present. Switch off and unplug the printer, check the head is fitted and the cable properly connected at both ends, and retry. If this problem persists, contact Technical Support.
- Error code: 28:0
- Printer LCD: PRINTHEAD ERROR
- Symbolic name: NO_PRINTHEAD
- Last updated: 16th Apr 2024
No SD card is fitted in the printer
No SD card is fitted in the printer.
The internal SD card appears to be missing or not fitted properly. Check the SD card slot.
- Error code: 29:0
- Printer LCD: SD CARD MISSING
- Symbolic name: NO_SD_CARD
- Last updated: 18th Apr 2024
Mag stripe verification failed
Mag stripe verification failed.
The data read back from the mag stripe did not match the data written. Check card type and orientation, and try again.
- Error code: 30:0
- Printer LCD: MAG VERIFY FAIL
- Symbolic name: MAG_VERIFY_FAILED
- Last updated: 16th Apr 2024
Printer only prints monochrome images
Printer only prints monochrome images.
This printer does not have the ability to print colour images, and cannot process this job type.
- Error code: 31:0
- Printer LCD: COLOUR DISABLED
- Symbolic name: COLOUR_DISABLED
- Last updated: 18th Apr 2024
This printer can only print 300 dpi images
This printer can only print 300 dpi images.
This printer does not have the ability to print 600 dpi images, and cannot process this job type.
- Error code: 32:0
- Printer LCD: 600 DPI DISABLED
- Symbolic name: DPI600_DISABLED
- Last updated: 16th Apr 2024
There is no N-panel in the currently fitted film
There is no N-panel in the currently fitted film.
The film currently fitted in the printer does not have an N-panel, and so the printer cannot process this job type.
- Error code: 33:0
- Printer LCD: NO N-PANEL
- Symbolic name: FILM_NO_NPANEL
- Last updated: 19th Mar 2024
There is no P-panel in the currently fitted film
There is no P-panel in the currently fitted film.
The film currently fitted in the printer does not have a P-panel, and so the printer cannot process this job type.
- Error code: 34:0
- Printer LCD: NO P-PANEL
- Symbolic name: FILM_NO_PPANEL
- Last updated: 19th Mar 2024
Magnetic encoding options were present in a print job, but no magnetic track data was provided
Magnetic encoding options were present in a print job, but no magnetic track data was provided.
A print job sent to the printer specified magnetic encoding options, but no magnetic track data.
- Error code: 35:0
- Printer LCD: NO MAG DATA
- Symbolic name: NO_MAG_DATA
- Last updated: 16th Apr 2024
Demo
Demo / Test
This is a test / demo error code
- Error code: 99:99
- Printer LCD: Test
- Symbolic name: Demo
- Last updated: 16th Apr 2024
02:00 Out of Cards
Out of cards.
Out of Cards
- Error code: 2:0
- Printer LCD: OUT OF CARDS
- Last updated: 18th Apr 2024
02:05 Out of Cards
Out of cards.
While feeding a card from the hopper, it took too long for the rear sensor to block
- Error code: 2:5
- Printer LCD: OUT OF CARDS
- Last updated: 18th Apr 2024
04:07 Flipper card Jam
Please clear printer mechanism.
In initialise flipper helper(), this error is raised if the front sensor is blocked when trying to initialise the flipper, and we fail to unblock it (by rewinding the main stepper motor) within 4 seconds.
- Error code: 4:7
- Last updated: 18th Apr 2024
04:09 Flipper card Jam
Please clear printer mechanism.
In flip card(), this error is raised while trying to return the card to the print engine after rotating it if we fail to clear the front sensor within 5 seconds. Note that the sensor has already been obscured by the card at this stage.
- Error code: 4:9
- Last updated: 18th Apr 2024
08:09 Out of Dye Film
The fitted dye film has expired or torn.
Either no dye film is fitted, or it has expired. Fit a replacement new film to continue.
- Error code: 8:9
- Printer LCD: OUT OF FILM
- Last updated: 18th Apr 2024
11:00 Can’t Find Panel
Please check film and printer mechanism, or press Cancel to clear the print job.
In film set position(), this error is raised while trying to align the dye-film to a chosen offset within a chosen panel (for example, prior to printing) if the printer cannot find the requested panel within 8 panels of its starting point. This error often indicates that either the dye LED or sensor is poorly positioned, or that the dye LEDs need to be calibrated using the “FCL” command.
- Error code: 11:0
- Last updated: 18th Apr 2024
16:00 Can't lift head
Check printer mechanism.
In reset cam(), this error is raised while resetting the cam to the “head up” position if the printer does not see the cam sensor block within 5 seconds.
- Error code: 16:0
- Last updated: 18th Apr 2024
24:03 General Error
General error.
In print card(), this error is raised after printing a card if the post-print dye-film RFID tag check (which involves incrementing the tag’s print counter) fails.
- Error code: 24:3
- Printer LCD: GENERAL ERROR
- Last updated: 18th Apr 2024
24:08 General Error
Please contact Technical Support, quoting code
Error is shown while trying to hand feed a card into the printing area. If the printer sees the rear card sensor block before the front and middle card sensors, the error is displayed. This could possibly indicate that both the front and middle card sensors have dropped out of position or that the rear sensor is faulty.
- Error code: 24:8
- Last updated: 23rd May 2023
24:24 General Error
General internal printer error.
This error is raised while trying to feed a card from the hopper if the printer detects the mid sensor block before the rear sensor does. Possible card sensor failure.
- Error code: 24:24
- Printer LCD: GENERAL ERROR
- Last updated: 18th Apr 2024
25:00 Calibration Failed
Could not calibrate the dye LEDs.
Error Code 25:00 indicates that the printer struggled to detect the dye film panels.
- Error code: 25:0
- Last updated: 18th Apr 2024
34:02 No valid key
Custom HoloKote Load Error
This error is raised on locked printers (just prior to printing) if the detected locking dongle is the wrong type (i.e. the wrong locking dongle has been fitted). Please insert a valid locking key and re-boot the printer, or press Cancel.
- Error code: 34:2
- Last updated: 18th Apr 2024
