The support team was very responsive and provided the information needed to address the issue.

The response was much faster this time and got it fixed within 1 1/2 weeks! They fixed the problem and answered the questions I had! Also, great that there was a warranty to help with the price!

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.