Support for your Rio2/Tango2/Avalon

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Support solutions for legacy models of the Magicard Rio2/Tango2/Avalon printers.
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Browse solutions for Rio2/Tango2/Avalon

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Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
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Cleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here  (new window) We recommend to follow this process at every dy...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
White Line across printed card | Damaged Printhead Element
Dust or contamination on the card or dye film is dragged and forced between the printhead and the card permanently damaging the printing surface,...
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Magicard Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.Please do not...
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TeamViewer Remote Help
Disclaimer textBefore requesting remote access to your PC, the support engineer will discuss the problem you a...
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Avalon Non E Printer Driver V 1.00
This is the latest driver for Avalon printer models that do not have an "E" in the serial number....
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Not pulling cards all the way out of the hopper.
Not pulling cards all the way out of the hopper. Follow the steps below Step 1 Make sure you clean the printer rollers well. Video link to this proc...
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Rio2/Tango2 Firmware 2.05
This is the latest firmware for the Rio 2 and Tango 2 printer models. This firmware update utility requires the printer to be connected on the US...
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Cards not feeding on a Rio2E/Tango2E
Check you card thickness gate and manually cleaning the rear feed rollers Follow the steps below Step 1 Take the hoppers off. Step 2 Open the lid....
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Rio/Tango/Rio2/Tango2 Driver V6.02
This is the latest driver for the Rio, Tango, Rio 2 and Tango 2 printer models. Compatible with:Windows 95, 98, ME, 2000, Server 2003, XP, Vista (32...
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Cleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here  (new window) We recommend to follow this process at every dy...
Read more
Magicard Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.Please do not...
Read more
TeamViewer Remote Help
Disclaimer textBefore requesting remote access to your PC, the support engineer will discuss the problem you a...
Read more
Avalon Non E Printer Driver V 1.00
This is the latest driver for Avalon printer models that do not have an "E" in the serial number....
Read more
Rio2/Tango2 Firmware 2.05
This is the latest firmware for the Rio 2 and Tango 2 printer models. This firmware update utility requires the printer to be connected on the US...
Read more
Rio/Tango/Rio2/Tango2 Driver V6.02
This is the latest driver for the Rio, Tango, Rio 2 and Tango 2 printer models. Compatible with:Windows 95, 98, ME, 2000, Server 2003, XP, Vista (32...
Read more
Cleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here  (new window) We recommend to follow this process at every dy...
Read more
Not pulling cards all the way out of the hopper.
Not pulling cards all the way out of the hopper. Follow the steps below Step 1 Make sure you clean the printer rollers well. Video link to this proc...
Read more
Cards not feeding on a Rio2E/Tango2E
Check you card thickness gate and manually cleaning the rear feed rollers Follow the steps below Step 1 Take the hoppers off. Step 2 Open the lid....
Read more
Cleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here  (new window) We recommend to follow this process at every dy...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
Cleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here  (new window) We recommend to follow this process at every dy...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
Cleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here  (new window) We recommend to follow this process at every dy...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
White Line across printed card | Damaged Printhead Element
Dust or contamination on the card or dye film is dragged and forced between the printhead and the card permanently damaging the printing surface,...
Read more

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