Support for your Rio2E/Tango2E/Tango+L/AvalonE

 Back to product selection

rio2etango2etangolavalone product image
Support solutions for legacy models of the Magicard Rio2E/Tango2E/Tango+L/AvalonE printers.
Create support ticket Register printer

Browse solutions for Rio2E/Tango2E/Tango+L/AvalonE

Search:
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
Cleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here  (new window) We recommend to follow this process at every dy...
Read more
Magicard Tango +L Driver
This is the latest unified driver for Magicard Tango +L printers V2.0.25 issue 2 on Microsoft Windows operating systems. Compatible with: Windows XP...
Read more
Magicard Rio2e Tango2e Driver
This is the latest unified driver for Magicard Rio2e and Tango2e printers V2.0.25 issue 2 on Microsoft Windows operating systems. Compatible with: Wi...
Read more
Print to File
To obtain a Print-to-File follow the video below:
Read more
Full color background are printing with slashes in them.
Set your printer driver for Colorsure Printing. Step 1 Shut down your Badging application Go to Start Menu>Devices and Printers>Right click the p...
Read more
Rio2E Tango2E Firmware
This is the latest firmware for the Rio 2E and Tango 2E and Avalon E printer models.  - for USB connected printers use the .EXE  - for LPT or Eth...
Read more
White Line across printed card | Damaged Printhead Element
Dust or contamination on the card or dye film is dragged and forced between the printhead and the card permanently damaging the printing surface,...
Read more
General Error Message 07:07
Your printer is failing to initialise the Dye Film successfully and requires a firmware update. Step 1Ensure your printer is connected via USB; powere...
Read more
Magicard Avalon (E) Driver 1.7.2 iss 1
Note: This driver works on Avalon printers with an  "E" in the serial number. This is the latest  driver for the Magicard Avalon printers on Mic...
Read more
Print Job stuck in the queue when connected to USB
Step 1) Shut down your badging software.  Step 2) Got to start menu > devices and printer > right click on the magicard printer icon and remove de...
Read more
Checking printer connectivity
Download and install the ID Card Printer Support Utility. Once opened,select the connection method - ie USB. If your printer is recognised, you...
Read more
Driver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC.    1) Make sure you do not have any printers connected up...
Read more
Tango +L Printer Firmware | V2.10
This is the latest firmware (V2.10) for the Tango +L printer model. It is an executable file. To install, run the install program and follow the on-s...
Read more
.NET Framework errors
To solve a .net framework error. Step 1)  First make sure you are installing the latest driver version Step 2)  Download and install the latest...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send down barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
Magicard Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.Please do not...
Read more
TeamViewer Remote Help
Disclaimer textBefore requesting remote access to your PC, the support engineer will discuss the problem you a...
Read more
Set a Static IP Address
How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled, donoted with an E in the printers display....
Read more
When I try to print the job errors out using Ethernet connection
Your TCP/IP port my be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Tab > delete...
Read more
Converting Rio / Tango 2e HoloKote to Rio Pro format.
The Rio / Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the front of the...
Read more
Not pulling cards all the way out of the hopper.
Not pulling cards all the way out of the hopper. Follow the steps below Step 1 Make sure you clean the printer rollers well. Video link to this proc...
Read more
Error 4:35 after changing the dye film.
This is an indication the film has been installed incorrectly.  To insure your film is installed correctly the full roll goes in the back dye fi...
Read more
Tango +L LAMINATOR Firmware | V2.33
This is the latest firmware (V2.33) for the Laminator unit inside the Tango +L printer models. To install this firmware, you will need to download t...
Read more
Exclamation point symbol next to printer icon in devices and printers
Step 1) Unplug the power chord move the USB cable to a different port on the PC.    Step 2) Check devices and printers again. If you still have...
Read more
Rio 2e XXL Xtended Firmware
This is the latest firmware for the Rio 2e XXL Xtended printer model. NOTE: This update program will ONLY work when the printer is connected on ...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen.  If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability....
Read more
Unknown dye film error on Rio2eTango2e
This issue was fixed with the latest firmware version 3.33 for the Rio2e/Tango2e You can download this firmware from the magicard website.
Read more
Driver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer > Righ...
Read more
Cards not feeding on a Rio2E/Tango2E
Check you card thickness gate and manually cleaning the rear feed rollers Follow the steps below Step 1 Take the hoppers off. Step 2 Open the lid....
Read more
Print spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc  Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off automatically, pr...
Read more
Cleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here  (new window) We recommend to follow this process at every dy...
Read more
Magicard Tango +L Driver
This is the latest unified driver for Magicard Tango +L printers V2.0.25 issue 2 on Microsoft Windows operating systems. Compatible with: Windows XP...
Read more
Magicard Rio2e Tango2e Driver
This is the latest unified driver for Magicard Rio2e and Tango2e printers V2.0.25 issue 2 on Microsoft Windows operating systems. Compatible with: Wi...
Read more
Rio2E Tango2E Firmware
This is the latest firmware for the Rio 2E and Tango 2E and Avalon E printer models.  - for USB connected printers use the .EXE  - for LPT or Eth...
Read more
Magicard Avalon (E) Driver 1.7.2 iss 1
Note: This driver works on Avalon printers with an  "E" in the serial number. This is the latest  driver for the Magicard Avalon printers on Mic...
Read more
Tango +L Printer Firmware | V2.10
This is the latest firmware (V2.10) for the Tango +L printer model. It is an executable file. To install, run the install program and follow the on-s...
Read more
Magicard Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.Please do not...
Read more
TeamViewer Remote Help
Disclaimer textBefore requesting remote access to your PC, the support engineer will discuss the problem you a...
Read more
Tango +L LAMINATOR Firmware | V2.33
This is the latest firmware (V2.33) for the Laminator unit inside the Tango +L printer models. To install this firmware, you will need to download t...
Read more
Rio 2e XXL Xtended Firmware
This is the latest firmware for the Rio 2e XXL Xtended printer model. NOTE: This update program will ONLY work when the printer is connected on ...
Read more
Cleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here  (new window) We recommend to follow this process at every dy...
Read more
Not pulling cards all the way out of the hopper.
Not pulling cards all the way out of the hopper. Follow the steps below Step 1 Make sure you clean the printer rollers well. Video link to this proc...
Read more
Cards not feeding on a Rio2E/Tango2E
Check you card thickness gate and manually cleaning the rear feed rollers Follow the steps below Step 1 Take the hoppers off. Step 2 Open the lid....
Read more
Cleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here  (new window) We recommend to follow this process at every dy...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
Cleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here  (new window) We recommend to follow this process at every dy...
Read more
Print Job stuck in the queue when connected to USB
Step 1) Shut down your badging software.  Step 2) Got to start menu > devices and printer > right click on the magicard printer icon and remove de...
Read more
Checking printer connectivity
Download and install the ID Card Printer Support Utility. Once opened,select the connection method - ie USB. If your printer is recognised, you...
Read more
Set a Static IP Address
How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled, donoted with an E in the printers display....
Read more
When I try to print the job errors out using Ethernet connection
Your TCP/IP port my be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Tab > delete...
Read more
Exclamation point symbol next to printer icon in devices and printers
Step 1) Unplug the power chord move the USB cable to a different port on the PC.    Step 2) Check devices and printers again. If you still have...
Read more
Print spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc  Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off automatically, pr...
Read more
Driver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC.    1) Make sure you do not have any printers connected up...
Read more
.NET Framework errors
To solve a .net framework error. Step 1)  First make sure you are installing the latest driver version Step 2)  Download and install the latest...
Read more
When I try to print the job errors out using Ethernet connection
Your TCP/IP port my be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Tab > delete...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send down barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
Driver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer > Righ...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
Cleaning The Rio 2e Tango 2e
Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here  (new window) We recommend to follow this process at every dy...
Read more
Full color background are printing with slashes in them.
Set your printer driver for Colorsure Printing. Step 1 Shut down your Badging application Go to Start Menu>Devices and Printers>Right click the p...
Read more
General Error Message 07:07
Your printer is failing to initialise the Dye Film successfully and requires a firmware update. Step 1Ensure your printer is connected via USB; powere...
Read more
Error 4:35 after changing the dye film.
This is an indication the film has been installed incorrectly.  To insure your film is installed correctly the full roll goes in the back dye fi...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen.  If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability....
Read more
General Error Message 07:07
Your printer is failing to initialise the Dye Film successfully and requires a firmware update. Step 1Ensure your printer is connected via USB; powere...
Read more
Error 4:35 after changing the dye film.
This is an indication the film has been installed incorrectly.  To insure your film is installed correctly the full roll goes in the back dye fi...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen.  If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability....
Read more
Converting Rio / Tango 2e HoloKote to Rio Pro format.
The Rio / Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the front of the...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
Print to File
To obtain a Print-to-File follow the video below:
Read more
Full color background are printing with slashes in them.
Set your printer driver for Colorsure Printing. Step 1 Shut down your Badging application Go to Start Menu>Devices and Printers>Right click the p...
Read more
White Line across printed card | Damaged Printhead Element
Dust or contamination on the card or dye film is dragged and forced between the printhead and the card permanently damaging the printing surface,...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send down barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
Full color background are printing with slashes in them.
Set your printer driver for Colorsure Printing. Step 1 Shut down your Badging application Go to Start Menu>Devices and Printers>Right click the p...
Read more

Still there?

You will be automatically signed out in a few seconds.