Which product are you using?

Detailed instructions given to resolve the issue.

This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

The issue I had with the printer was resolved with speed and professionalism.

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.