Which product are you using?

Detailed instructions given to resolve the issue.

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

The support team was very responsive and provided the information needed to address the issue.

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.