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COVID-19 Magicard Technical Support Update

Magicard’s global technical support teams remain operational and able to answer your questions as required.

We are working remotely in some countries as required by government and medical authorities.


It may not be the normal office routine but it won’t prevent us from supporting our customers

The best way to seek our assistance, especially in the current pandemic, is to…

  1. Create your Magicard Support Account.
  2. Register your printer if not already registered. *
  3. Raise a New Support Case.
    Your query will be in our queue immediately and a member of the team in your region will respond as soon as they are able.

This will be a faster response than emailing at the present time and will also arm us with all the info we need to help you more efficiently.

We do not anticipate any significant delay in responding to you but thank you for your understanding in these circumstances.

 

* If your printer was already registered via the register your printer page then you can also very easily setup your Support Account using the same email as used in the registration form.

  1. Simply use the Lost Password Link and enter the same email used upon registration.
  2. We will send you a verification email with a new link to reset your password.
  3. Done 🙂

 

Thank you,
Your Magicard Global Support Team.