Cleaning the Rio Pro

Return to printer solutions | Cleaning and care

Written By john.fieldsend 29th Aug 2023

Here’s a video on cleaning your Rio Pro and keeping it in great working order.

We recommend to follow this full process at every dye film change.

Pay particular attention to the manual cleaning section at 1min 45sec.

Correct Cleaning Card for your Magicard Printer

Cleaning Videos

Find more printer models on our YouTube Channel.

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

Detailed instructions given to resolve the issue.

Printer model:

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates