Checking printer connectivity

Return to printer solutions | Connection issues

Written By john.fieldsend 3rd May 2023

Download and install the ID Card Printer Support Utility.

With the Support Utility now open select the connection method – ie USB.

If your printer is recognised it will show the serial number and other printer information.
At this point you can be sure your computer is successfully connecting to the printer, just by the fact that the Support Utility has connected.

Should there be any other issues they will likely be driver related with other possible causes.

Try removing all previous driver versions from Programs & Features, disconnect the printer, restart the PC and then install the latest driver version:

Magicard Windows Printer Driver

If your printer does not appear / connect:

Try disconnecting the USB cable and reattaching it.
Use another USB port
Or try the same test again on another PC.

If the Support Utility fails to see the connected printer at all you may need to contact your original supplier or Magicard Technical Support for assistance:

You can check your printers warranty status by entering your serial number on the support home page, here:

If your printer is still in warranty please contact Technical Support.

If your warranty has expired then we can still help and you can check which products are still available for Magicard Out of Warranty Repairs here.

You may also find your original supplier can assist you if they are more local to you – either with repair or replacement.

In most cases it would be beneficial to provide us a Printer Query File when you contact Support, either attached to your web case or emailed to us, this will save us asking and speed up our support to you:

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What customers say about our support...

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Printer model: Enduro3e

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

Contacted MagiCard for advice and support, got great friendly service, very helpful , much appreciated

Printer model:

This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

Printer model: Magicard 600

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

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