Which product are you using?

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Prompt response to issue. Instructions provided resolved issue immediately.

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!