Support for your Rio Pro

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Support solutions for single or double sided models of Magicard Rio Pro,
Rio Pro Secure and Rio Pro Xtended printers with either magnetic stripe, chip or smart-card encoding.
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Browse solutions for Rio Pro

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Can't Find Panel Error Code 11:00
Error 11:00 indicates that the printer struggled to detect the dye film panels. The Rio Pro dye film sensors can be calibrated following the ste...
Read more
Out of Dye Film Error 08:09
08:09 error means the printer knows the the dye film is turning but struggling to see the color panels of the film. This error is usually related t...
Read more
Cleaning the Rio Pro (Video)
Here's a video on cleaning your Rio Pro and keeping it in great working order. We recommend to follow this process at every dye film change....
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
24:24
Error 24:24 is raised when feeding a card from the hopper if the printer sees the mid sensor block before the rear one does. Check there is not...
Read more
MAC OS Ethernet install guide for Magicard printers
The PDF document below has instructions on how to install and use a Magicard printer over Ethernet.on a MAC OS 10.5 and above.
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
Magicard Rio Pro Driver
This is the latest unified driver for Magicard Rio Pro printers V2.0.26 issue 3 on Microsoft Windows operating systems.  Compatible with: Windows...
Read more
Magicard Rio Pro Firmware
This is the latest firmware v2.34 for Magicard Rio Pro, Rio Pro Secure and Rio Pro Xtended printers. This is an executable file. To install, click th...
Read more
MAC OSX Printer Driver
This is the latest unified MAC OS driver and support utility for all Magicard desktop ID card printers below: Pronto Enduro+ Enduro3e Rio Pro Rio Pro...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Magicard Rio Pro Extended Driver
This is the latest unified driver for Magicard Rio Pro Xtended printers V2.0.26 issue 3 on Microsoft Windows operating systems.  Compatible with: W...
Read more
Sensor Test
Download the Support Utility and then follow this video to run the Sensor Test and save the results: If you are unable to view the videoYour...
Read more
Print to File
To obtain a Print-to-File follow the video below:
Read more
Soak Test
Before running the Soak Test, please ensure Firmware & Driver are updated Important: Also ensure all rollers are perfectly clean.  Especially the...
Read more
Query File
To obtain a Printer Query File follow the video below:If you are unable to view the video, see the info below: Once you have generated the Query fil...
Read more
Enable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settings:...
Read more
Printer and Driver Language
Please see the attached PDF for info on changing the Language of your Driver and Printer.
Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise, it will c...
Read more
Opening the Card Printer Command Utility on OSX
To Open the Card Printer Command Utility on OSX: Open a new finder window, in Applications: Right click (cmd click) the Card Printer Support Utility...
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to th...
Read more
White Line across printed card | Damaged Printhead Element
Dust or contamination on the card or dye film is dragged and forced between the printhead and the card permanently damaging the printing surface,...
Read more
Cards jamming in flipper mechanism
This could mean the flipper angle needs to be adjusted.  Step 1) First make sure you have the latest firmware installed on the printer.  Ste...
Read more
Print Job stuck in the queue when connected to USB
Step 1) Shut down your badging software.  Step 2) Got to start menu > devices and printer > right click on the magicard printer icon and remove de...
Read more
Checking printer connectivity
Download and install the ID Card Printer Support Utility. Once opened,select the connection method - ie USB. If your printer is recognised, you...
Read more
Light or Faint Printing
First ,make sure you have the correct Power Supply connected to your printer. Incorrect PSU may result in incorrect voltage to produce desired print...
Read more
Driver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC.    1) Make sure you do not have any printers connected up...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Please follow the cleaning routine as per the...
Read more
Set Rio Pro to Hand Feed Mode
Step 1) On the Printer select Menu Button Step 2) Press the down button to scroll to Hand feed  Step 3) Then press the right arrow button to sel...
Read more
.NET Framework errors
To solve a .net framework error. Step 1)  First make sure you are installing the latest driver version Step 2)  Download and install the latest...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send down barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
Magicard Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.Please do not...
Read more
TeamViewer Remote Help
Disclaimer textBefore requesting remote access to your PC, the support engineer will discuss the problem you a...
Read more
Breaking film using CR 79 cards on a Rio Pro
If using CR 79 ( sub credit card size) cards you must change  a driver setting.  Step1 Make sure you are running the latest firmware for the Ri...
Read more
Print a test image on an Enduro or Rio Pro
To print a test image on the Enduro or Rio Pro printers: Use the front panel buttons to select Test Card.
Read more
Set a Static IP Address
How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled, donoted with an E in the printers display....
Read more
Flipper or Flip Mech Issues error code 4:09
Calibrate your printer Instructions below: You must have the Latest firmware. Download and install the latest firmware version for your printer....
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean the card can slip during the printing process, causing the film to break, or stick to the card - whic...
Read more
When I try to print the job errors out using Ethernet connection
Your TCP/IP port my be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Tab > delete...
Read more
Wrong film type error over Ethernet
If using Monochrome film or MA1000K film over an Ethernet connection to the printer you can not change the name of the printer.  The printer name m...
Read more
Converting Rio / Tango 2e HoloKote to Rio Pro format.
The Rio / Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the front of the...
Read more
Rio Pro User Manual
The User Manual explains how to setup your Rio Pro Printer. It also provides help and information about operation, Settings and maintenance.
Read more
Network Admin Magicard UltraDriver - Bare Files
This is the latest bare file driver for Magicard printers V 2.0.26 *This download includes bare files only and does not include an automatic install...
Read more
CAN'T LIFT HEAD– Check printer mechanism.
This error indicates that the printhead CAM mechanism was unable to raise the printhead.  It is commonly seen where the wrong PSU has been used. ...
Read more
Replacing the Printhead
The video below shows the Rio Pro printhead replacement but the process is the same for Enduro, Enduro+, Enduro3e and Pronto.  
Read more
Locating the Mac address on a Rio Pro
On a Rio pro you can navigate the menu screen on the front LCD display Menu > Info > scroll down to MAC Address.
Read more
No Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Step 1) Close down your badging software.  Step 2) Navigate to devices and printers....
Read more
Error code 24:08
24:08 error is only generated if you have the printer set to hand feed and the rear card sensor is blocked. If you are hand feeding you must put the...
Read more
Exclamation point symbol next to printer icon in devices and printers
Step 1) Unplug the power chord move the USB cable to a different port on the PC.    Step 2) Check devices and printers again. If you still have...
Read more
Where do I insert the Holokote Key card
Before you use the CD to install your Custom Holokote design you must first put the Holokote Key Card into the Printer card slot:
Read more
Duplex printing is grayed out in driver settings
Double sided duplex printing is only availible on "duo" models of Magicard printer, if you have a duo model but this options is still unavailible fo...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen.  If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability....
Read more
General Error Message 24:08
Error Message 24:08 This error is only generated if you have the printer set to hand feed.  If you do have it set to hand feed please make sure yo...
Read more
Driver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer > Righ...
Read more
Custom Holokote Load Error 34:02
Step 1 Take the film out of the printer. Step 2  Then unplug the power chord and plug the chord back in with the holokote key card inserted. ...
Read more
Problems with photo quality in Grosvenor Software
When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Importa...
Read more
Sensor test diagnostics is reading errors on rear,mid,and front card sensors
If you are running the sensor test from the support utility you will need to have film and cards in the printer.
Read more
Print spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc  Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off automatically, pr...
Read more
General Error Message 24:03
When the error "General Error 24:03 Please contact Technical Support is seen the problem can be resolved by upgrading to the latest firmware. The Pri...
Read more
Magicard Rio Pro Driver
This is the latest unified driver for Magicard Rio Pro printers V2.0.26 issue 3 on Microsoft Windows operating systems.  Compatible with: Windows...
Read more
Magicard Rio Pro Firmware
This is the latest firmware v2.34 for Magicard Rio Pro, Rio Pro Secure and Rio Pro Xtended printers. This is an executable file. To install, click th...
Read more
MAC OSX Printer Driver
This is the latest unified MAC OS driver and support utility for all Magicard desktop ID card printers below: Pronto Enduro+ Enduro3e Rio Pro Rio Pro...
Read more
Magicard Rio Pro Extended Driver
This is the latest unified driver for Magicard Rio Pro Xtended printers V2.0.26 issue 3 on Microsoft Windows operating systems.  Compatible with: W...
Read more
Magicard Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.Please do not...
Read more
TeamViewer Remote Help
Disclaimer textBefore requesting remote access to your PC, the support engineer will discuss the problem you a...
Read more
Rio Pro User Manual
The User Manual explains how to setup your Rio Pro Printer. It also provides help and information about operation, Settings and maintenance.
Read more
Network Admin Magicard UltraDriver - Bare Files
This is the latest bare file driver for Magicard printers V 2.0.26 *This download includes bare files only and does not include an automatic install...
Read more
Problems with photo quality in Grosvenor Software
When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Importa...
Read more
Sensor test diagnostics is reading errors on rear,mid,and front card sensors
If you are running the sensor test from the support utility you will need to have film and cards in the printer.
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean the card can slip during the printing process, causing the film to break, or stick to the card - whic...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Please follow the cleaning routine as per the...
Read more
Soak Test
Before running the Soak Test, please ensure Firmware & Driver are updated Important: Also ensure all rollers are perfectly clean.  Especially the...
Read more
Flipper or Flip Mech Issues error code 4:09
Calibrate your printer Instructions below: You must have the Latest firmware. Download and install the latest firmware version for your printer....
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean the card can slip during the printing process, causing the film to break, or stick to the card - whic...
Read more
Cleaning the Rio Pro (Video)
Here's a video on cleaning your Rio Pro and keeping it in great working order. We recommend to follow this process at every dye film change....
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Sensor Test
Download the Support Utility and then follow this video to run the Sensor Test and save the results: If you are unable to view the videoYour...
Read more
Print a test image on an Enduro or Rio Pro
To print a test image on the Enduro or Rio Pro printers: Use the front panel buttons to select Test Card.
Read more
MAC OS Ethernet install guide for Magicard printers
The PDF document below has instructions on how to install and use a Magicard printer over Ethernet.on a MAC OS 10.5 and above.
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to th...
Read more
Print Job stuck in the queue when connected to USB
Step 1) Shut down your badging software.  Step 2) Got to start menu > devices and printer > right click on the magicard printer icon and remove de...
Read more
Checking printer connectivity
Download and install the ID Card Printer Support Utility. Once opened,select the connection method - ie USB. If your printer is recognised, you...
Read more
Set a Static IP Address
How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled, donoted with an E in the printers display....
Read more
When I try to print the job errors out using Ethernet connection
Your TCP/IP port my be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Tab > delete...
Read more
Wrong film type error over Ethernet
If using Monochrome film or MA1000K film over an Ethernet connection to the printer you can not change the name of the printer.  The printer name m...
Read more
Locating the Mac address on a Rio Pro
On a Rio pro you can navigate the menu screen on the front LCD display Menu > Info > scroll down to MAC Address.
Read more
Exclamation point symbol next to printer icon in devices and printers
Step 1) Unplug the power chord move the USB cable to a different port on the PC.    Step 2) Check devices and printers again. If you still have...
Read more
Print spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc  Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off automatically, pr...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise, it will c...
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to th...
Read more
Driver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC.    1) Make sure you do not have any printers connected up...
Read more
.NET Framework errors
To solve a .net framework error. Step 1)  First make sure you are installing the latest driver version Step 2)  Download and install the latest...
Read more
When I try to print the job errors out using Ethernet connection
Your TCP/IP port my be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Tab > delete...
Read more
Enable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settings:...
Read more
Printer and Driver Language
Please see the attached PDF for info on changing the Language of your Driver and Printer.
Read more
Opening the Card Printer Command Utility on OSX
To Open the Card Printer Command Utility on OSX: Open a new finder window, in Applications: Right click (cmd click) the Card Printer Support Utility...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send down barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
No Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Step 1) Close down your badging software.  Step 2) Navigate to devices and printers....
Read more
Duplex printing is grayed out in driver settings
Double sided duplex printing is only availible on "duo" models of Magicard printer, if you have a duo model but this options is still unavailible fo...
Read more
Driver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer > Righ...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
Sensor Test
Download the Support Utility and then follow this video to run the Sensor Test and save the results: If you are unable to view the videoYour...
Read more
Soak Test
Before running the Soak Test, please ensure Firmware & Driver are updated Important: Also ensure all rollers are perfectly clean.  Especially the...
Read more
Can't Find Panel Error Code 11:00
Error 11:00 indicates that the printer struggled to detect the dye film panels. The Rio Pro dye film sensors can be calibrated following the ste...
Read more
Out of Dye Film Error 08:09
08:09 error means the printer knows the the dye film is turning but struggling to see the color panels of the film. This error is usually related t...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean the card can slip during the printing process, causing the film to break, or stick to the card - whic...
Read more
Wrong film type error over Ethernet
If using Monochrome film or MA1000K film over an Ethernet connection to the printer you can not change the name of the printer.  The printer name m...
Read more
General Error Message 24:03
When the error "General Error 24:03 Please contact Technical Support is seen the problem can be resolved by upgrading to the latest firmware. The Pri...
Read more
No Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Step 1) Close down your badging software.  Step 2) Navigate to devices and printers....
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen.  If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability....
Read more
Can't Find Panel Error Code 11:00
Error 11:00 indicates that the printer struggled to detect the dye film panels. The Rio Pro dye film sensors can be calibrated following the ste...
Read more
Out of Dye Film Error 08:09
08:09 error means the printer knows the the dye film is turning but struggling to see the color panels of the film. This error is usually related t...
Read more
24:24
Error 24:24 is raised when feeding a card from the hopper if the printer sees the mid sensor block before the rear one does. Check there is not...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Query File
To obtain a Printer Query File follow the video below:If you are unable to view the video, see the info below: Once you have generated the Query fil...
Read more
Flipper or Flip Mech Issues error code 4:09
Calibrate your printer Instructions below: You must have the Latest firmware. Download and install the latest firmware version for your printer....
Read more
General Error Message 24:08
Error Message 24:08 This error is only generated if you have the printer set to hand feed.  If you do have it set to hand feed please make sure yo...
Read more
General Error Message 24:03
When the error "General Error 24:03 Please contact Technical Support is seen the problem can be resolved by upgrading to the latest firmware. The Pri...
Read more
Flipper or Flip Mech Issues error code 4:09
Calibrate your printer Instructions below: You must have the Latest firmware. Download and install the latest firmware version for your printer....
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean the card can slip during the printing process, causing the film to break, or stick to the card - whic...
Read more
24:24
Error 24:24 is raised when feeding a card from the hopper if the printer sees the mid sensor block before the rear one does. Check there is not...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Query File
To obtain a Printer Query File follow the video below:If you are unable to view the video, see the info below: Once you have generated the Query fil...
Read more
24:24
Error 24:24 is raised when feeding a card from the hopper if the printer sees the mid sensor block before the rear one does. Check there is not...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Query File
To obtain a Printer Query File follow the video below:If you are unable to view the video, see the info below: Once you have generated the Query fil...
Read more
Opening the Card Printer Command Utility on OSX
To Open the Card Printer Command Utility on OSX: Open a new finder window, in Applications: Right click (cmd click) the Card Printer Support Utility...
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to th...
Read more
Replacing the Printhead
The video below shows the Rio Pro printhead replacement but the process is the same for Enduro, Enduro+, Enduro3e and Pronto.  
Read more
Locating the Mac address on a Rio Pro
On a Rio pro you can navigate the menu screen on the front LCD display Menu > Info > scroll down to MAC Address.
Read more
Where do I insert the Holokote Key card
Before you use the CD to install your Custom Holokote design you must first put the Holokote Key Card into the Printer card slot:
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen.  If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability....
Read more
Sensor test diagnostics is reading errors on rear,mid,and front card sensors
If you are running the sensor test from the support utility you will need to have film and cards in the printer.
Read more
Converting Rio / Tango 2e HoloKote to Rio Pro format.
The Rio / Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the front of the...
Read more
Where do I insert the Holokote Key card
Before you use the CD to install your Custom Holokote design you must first put the Holokote Key Card into the Printer card slot:
Read more
Custom Holokote Load Error 34:02
Step 1 Take the film out of the printer. Step 2  Then unplug the power chord and plug the chord back in with the holokote key card inserted. ...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Sensor Test
Download the Support Utility and then follow this video to run the Sensor Test and save the results: If you are unable to view the videoYour...
Read more
Print to File
To obtain a Print-to-File follow the video below:
Read more
White Line across printed card | Damaged Printhead Element
Dust or contamination on the card or dye film is dragged and forced between the printhead and the card permanently damaging the printing surface,...
Read more
Light or Faint Printing
First ,make sure you have the correct Power Supply connected to your printer. Incorrect PSU may result in incorrect voltage to produce desired print...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send down barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Light or Faint Printing
First ,make sure you have the correct Power Supply connected to your printer. Incorrect PSU may result in incorrect voltage to produce desired print...
Read more

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