Support for your Prima 4
Photo-quality printing High volume issuance
Please read this first
Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer
Blank ID Card Templates
The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read morePrinters Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read moreOut of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...
Read moreGDPR & Security Erase Feature
The Prima 4 & Prima 8 printer has a feature to be compliment with GDPR & Security Erase Feature known as Security Erase. When enabled in th...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read morePrima Driver (4 & 8)
These are the latest Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. 300dpi printer models are denoted on the...
Read morePrima 4 Firmware
This is the latest Firmware for the Magicard Prima 4 (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4 Firmwa...
Read moreCleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...
Read morePrima User Manual
The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, Settings and mainten...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreDoes the Prima 4 or Prima 8 printer have a Pass Through mode?
The Prima 4 & 8 Printers cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that...
Read moreCan not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port. This option is only for previous installs of the Prima 4. If this i...
Read moreJam Turnover 91 on Prima 4 & Prima 8
Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...
Read moreJam Turnover 91 on Prima 4 & Prima 8
Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreCan not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port. This option is only for previous installs of the Prima 4. If this i...
Read morePrima Driver (4 & 8)
These are the latest Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. 300dpi printer models are denoted on the...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreCan not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port. This option is only for previous installs of the Prima 4. If this i...
Read moreGDPR & Security Erase Feature
The Prima 4 & Prima 8 printer has a feature to be compliment with GDPR & Security Erase Feature known as Security Erase. When enabled in th...
Read moreDoes the Prima 4 or Prima 8 printer have a Pass Through mode?
The Prima 4 & 8 Printers cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreJam Turnover 91 on Prima 4 & Prima 8
Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read morePrinters Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read moreOut of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreBlank ID Card Templates
The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read morePrima 4 Firmware
This is the latest Firmware for the Magicard Prima 4 (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4 Firmwa...
Read moreCleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...
Read morePrima User Manual
The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, Settings and mainten...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreBlank ID Card Templates
The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...
Read morePrima Driver (4 & 8)
These are the latest Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. 300dpi printer models are denoted on the...
Read morePrima 4 Firmware
This is the latest Firmware for the Magicard Prima 4 (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4 Firmwa...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreBlank ID Card Templates
The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...
Read moreOut of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...
Read moreGlobal support centres
UK
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom
USA
148 E. Stiegel St
Manheim, 17545
United States
Middle East
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates
